Issue with H.264 multitrack export in Premiere CC 2018

Report · Sep 26, 2018

Hi there,

I have been through several threads in the forum about this - a lot of the answers I get are quite old, and I have actually started experiencing this since last update.

I'll try to keep the story short - in the last few years I have been working with a client that wants his video delivered 1920x1080p 25fps H.264 with 4 separate audio tracks.

What I used to do in the export window was to select Quicktime as a format and then H.264 as the video codec.

Audio would stay uncompressed and separated in 4 different audio tracks.

It worked very well, so much that I had created a preset for these export settings.

Today I was working for them again, but when I tried to export an error message came out, saying that the video codec needed for the export couldn't be found - I haven't taken a screenshot of it since I was under deadline and trying to wrap my head around it, but I remember it said

Component: Quicktime of Type Exporter

Selector: 9

Error Code: 27

So I guess that the H.264 codec is not available anymore when exporting in Quicktime. (why??)

Now I solved this momentarily by exporting in ProRes 422 with 4 separate audio tracks and then by using Quicktime (yes, the app itself!) to export the video that comes out of this - what I get is a .mov in H.264 (AVC) with 4 separate AAC audio tracks.

It works for now, but since there's many people out there with this same issue (at least by reading on these forum) and I feel dumb doing this cheap trick to get the video I need, I'd like to ask a definitive answer to the question:

How can I export a video from Premiere Pro CC that is

1920x1080

H.264 codec

25fps

4 separate audio tracks.

Thanks in advance!

Dario

Report · Sep 26, 2018

Dario,

I get your frustration. Completely. But, you mentioned, "the last few years." Have you upgraded your computer since then? Are you on a mac with more than 16 cores? This thread might be the unfortunate answer to your issue. Take a look and let me know if it seems to fit your situation.

Re: Need help, Error code: 27

- Dax

Report · Sep 27, 2018

Thanks maxwithdax!

I've checked that thread, but it doesn't seem to be my case.. pretty similar, but not entirely.

My Mac has 4 cores - so that's not it - ruled that one out.

And yes, I did upgrade my computer since then - running on Sierra 10.12.6

What's weird is that I do not even see the H.264 listed in the "Video Codec" options for Quicktime format when I export in Premiere Pro and Media Encoder. It's just not there anymore. Why am I missing it?

Did Adobe removed it from the codecs available for export with Quicktime?

Is there a way to get it back there?

Or an alternative?

Thanks so much everybody

Dario

Report · Oct 01, 2018

H.264 exports are simply handled in the mp4 format. So ... QuickTime options are basically Animation, DV, DNxHD/R, and Cineform. And some other mostly variants.

Neil

Report · Oct 01, 2018

I know when I was having codec issues sometime ago I simply installed VLC player and the issue I was having with playback seemed to fix itself. It was a different issue and was on a PC but thought I would throw it out there. VLC includes a ton of codecs