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Participating Frequently
April 10, 2023
Answered

Issues with Premiere 23.5 on M2 Ultra Studio

  • April 10, 2023
  • 86 replies
  • 21968 views

I have been using premiere for over 15 years now. I have never experinanced such a buggy version. Ever since I got the MAC STUDIO M2 Ultra, Premiere has been nothing short of a nightmare. From issues of editing with two monitors, two video not being played on the timeline. Massive lagging. Not able to render anything. Someone FIX this version. Come out with an update already. 

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Correct answer paulfilm_ltd

Just in case anyone has the same issue I was having, found out the root cause was the Sony Catalyst Prepare plugin which was the cause of all my woes. After removing the plugin, Premiere is behaving normally. Shout out to Kyle P. for helping me isolate the issue.

86 replies

Participant
July 26, 2023

Hi Kyle, I have run a trace during the poor performace issue and will be emailing you shortly. Please reply here if you don't receive it.

Participant
April 10, 2023

Is premiere pro compatible with new Mac M2 chip yet? 

Participating Frequently
July 24, 2023

I think things get worse with more than one monitor. BUT things stay problematic with only one. (Studio ultra 128gb). 


Exactly. Same here.
Macbookpro MAX M2 .32RAM. 2Teras Disk. 2023
😞
Participating Frequently
July 25, 2023

Editing with premiere in the pas few weeks has been truly the worst experiance. I have never had these issues. Adobe should have have been better prepared for the work flow with the M2 Studio systems. Each day I turn on premiere, I pray that I dont have issues. Each day, I waste 2hrs on somehow making things work. Not only am I unable to edit, it has also runied the joy of this new system. 

Participant
July 25, 2023

Same issues.

@Igal Hecht try this: Resize the Premiere workspace slightly smaller than your screen (so that you can see the desktop behind). This immediately solved some very long hangups/stutters while trying to edit Prores footage on build 23.4. I upgraded to 23.5 but the same issues persist.
I am editing with 2 monitors attached on an M2 Ultra Studio. 125gb RAM.

Participating Frequently
July 24, 2023

As far as I know they havent. 23.4 has some issues, but way less than 23.5 I wonder if Adobe is compatible with the M2 Cheap? I have an M2 Ultra with 192BG and 4TB. Premire should be flying. Instead it's like using a mac from 2018. So not sure if it's Adobe or it's Mac, or the fact that they are not compatible right now. 

Community Manager
July 24, 2023

At the risk of sounding like a broken record - I wanted to reiterate - if anyone is willing to provide a system trace (described here), or their project/media, please DM me or email me at plumador@adobe.com

 

renatav89161062
Participant
July 23, 2023

Hi Igal, same problem here. I worked with Premiere Pro for almost a year on a Apple M1M, 24C 64GB without any problems (accept the first week, but after an update of Premiere Pro it was solved), but a few days ago I switched to an Apple M2M 12/30 64GB-1TB and I have the same problem that my timelines with just normal footage (sometimes Quiktimes HD or 4K material from Black Magic or RED) are not playing realtime and also slow reaction when I press spacebar or stop. So impossible to work with. Has Adobe already a solution? Or they aware of the problem, because we could not be the only one with this. Please help!

Inspiring
July 22, 2023

I would but it's way to large. I guess that's one of the problems.

Inspiring
July 22, 2023

Sounds good, it didn't chsnge things here though, sad enough.

Can you check the cpu percentage of Premiere pro in the activitymonitor app? Here it allways is way over 100", rather 500-700. 

Community Manager
July 21, 2023

Good find @Igal Hecht . It would be good to hear from others whether their issue was also solved by switching back to Premiere 23.4.

 

An additional piece of data that would help us would be a macOS system trace during the poor performing playback.

You can capture this via opening a terminal and running: 

sudo ktrace artrace -t 10 -o issue.artrtace --type=full

This will collect the following 10 seconds of system performance statistics into a trace file that we can use to analyze what might be going on (See this link for more info on what ktrace collects). The trace will be collected in the directory the command is run from. You can use this command to open a finder window in that directory:

open .

 

Again feel free to DM/email me if you need a location to upload the trace to, or have other questions about collecting it if you are willing to help.

Participating Frequently
July 21, 2023

I just switched back to 23.4... So far, no stalling. No beach ball of death, after every slight movement and both screens are working. Really surprised at how buggy 23.5 is.