Just did the update to 2019 and opening a project from the other day is giving me trouble

[rovner.michael]

So I updated to the lastest CC version of premiere, and the project I was working on the previous day is now giving me trouble.

I get the following warning:
"A low-level exception occurred in: lvcode64.dll (GetAVICodecs)"
Then, when I try to drag any .mxf clips from my bin (shot on a Canon XF350s, XF300s, and XF100s) it won't let me drop them onto the video portion of the timeline but will let me drop them on the audio portion of the time line. Specifically in a sequences set for those cameras.

Explain this malarkey and render aid!

My system specs if Relevant:

• Motherboard: MSI – Z370-A PRO
• CPU: Intel Core i3-8350K
• Memory: GeIL POTENZA DDR4-2400 2 x 8GB
• Graphic Card: MSI GeForce GTX 1050 2GB
• Hard Drive: Seagate BarraCuda Pro 2TB
• CPU Cooling: Cooler Master – Hyper 212 EVO
• Case: DIYPC – Solo-T1-R
• Power Supply: EVGA – 500W 80+ Bronze
  
  
  Now, when I first finished the update and tried to open, it said I needed to update the drivers of my graphics card. I was still able to open before hand, and found this problem initially. Then I went to NVidia's website and updated my drivers and installed their stupid Nvidia Experience program which threw me for a loop because it was replacing my real audio drivers and couldn't hear — until I set it back which was a minor annoyance, but then when I opened Premiere again I was having the same problems as I initially described above.
  
  I seek solutions. I will answer any additional questions to acquire those solutions. Be you fellows frustrated in this manner on the ground or techs from on high within the lofty prowess and resources of adobe itself, I plead your aid.

Moderator note: please avoid using profanity. We have users of all ages reading these forums.

[bernardnovet]

Here are the info I get.

AVI files very well imported on Pro CC 2017, but fails in CC 2019

[Carlos Ziade]

uninstall your logitech camera with all its drivers

[diegohblack]

The upgrade gave me trouble too, but of a different kind. I don't have a Logitech camera.

My trouble is that all the audio that I had edited in Adobe Audition is now in slow motion.

Anyone knows the solution? It feels to me that the Hz are off.

Thanks

[Carlos Ziade]

Okay some routine steps to follow when opening older projects in newer versions :

01. Clean Media Cache

02. Delete all render files and video/audio previews

For Windows users, this is recommended, download this driver :

NVIDIA has publicly released windows ODE drivers that support the CUDA 9.2 SDK used in the latest release of Premiere Pro. This is not the Microsoft default driver, but you can download this driver directly from NVIDIA: NVIDIA DRIVERS Quadro Desktop/Quadro Notebook Driver Release 410 WHQL (of the 410 series drivers).

Next, Please refer the System Requirements and Hardware Acceleration Requirements :

Adobe Premiere Pro CC System Requirements

[eddiel43018052]

Premiere Pro 2019 is awful. I can't open up projects I created last week in 2018. 2019 is not good. I'm reinstalling it right now. Hoping that will resolve the issue.

[eddiel43018052]

Or a project I created half-an-hour ago.

[Carlos Ziade]

Please do not update Premiere Pro while you are still working on older projects on other versions, finish you old projects on the working version, then start a fresh brand new project on Premiere Pro v13

If you still have issues with fresh new projects created on the latest version from scratch, please refer to this :

Adobe Premiere Pro CC System Requirements

If your machine meets the requirements and you still have issues, we are always ready to help

[eddiel43018052]

I have a 2016 Macbook Pro and this should easily handle Premiere Pro CC...

[Carlos Ziade]

can you please share your Mac OSX version ?

[eddiel43018052]

macOS Mojave Version 10.14

[Carlos Ziade]

your operating system is not the issue, as far as i know, it might be related to other incompatibilities with the system requirements that I stated before, please double check and reply back... thanks!

[eddiel43018052]

Thanks for the reply. The project I mentioned before was created this evening from start. The app opens up no problem and seems to work without issue. It only falls apart when opening up other projects whether 2018 or created today using 2019. It was updated yesterday from 2018 to 2019

[filipb96762993]

I'm still have issues no matter old file or new.
It crashes every time i opening it.
Sound is playing ok on time, but video is lagging and repeating every time from start. Or sometimes it stops but sound is playing.
No logitech cam installed.

[Carlos Ziade]

filipb96762993​ did you try to install the driver I shared previously from Adobe System Requirements ?

[filipb96762993]

I get a message during this installation.

[Carlos Ziade]

you should be on Windows 10

[Carlos Ziade]

filipb96762993​ that if you are on Windows... try to manually download a new driver for your graphics card from Nvidia..

if on a Mac make sure you are on Mac OSx10.13 and later

refer to this please :

Adobe Premiere Pro CC System Requirements

[filipb96762993]

Im on Windows 10
GeForce GTX 1070 Ti

new drivers i installed.
v 416.34

What next should i do? Now im Working on premiere 2018 version. And it has the same problem.
Should i try to update to 2019 now? Cause im worry about my file which i saved.

[Carlos Ziade]

your Windows 10 build should be build 1511 and up to install that driver

[Carlos Ziade]

sorry your windows 'version' should not be lower than version 1511

[Carlos Ziade]

Try these drivers:

https://www.nv-drivers.eu/download-GeForceGTX1070Ti-drivers-for-Windows10-64bit.html

[filipb96762993]

Your sent drivers installed to.

WHat should i do because from yeasterday after update i cant work with premiere pro anymore on old version and on new version same problem.

[GideonLupine]

Why are we downloading drivers from an unofficial site and not directly from Nvidia? Why would I use Quadro Desktop/Quadro Notebook Drivers when I have a GTX 1060 Ti in a desktop?

[Carlos Ziade]

GideonLupine Sorry im replying to so many people suffering at this time so excuse me! okay go straight to NVidia and download the latest driver for your GTX 1060 Ti, the idea is not to run a normal Windows update and go directly to Nvidia at this time.

The link I posted to Quadro drivers is taken from Adobe at Premiere Pro v13 System Requirements and it is an official link to the official Nvidia site, but for your case, go for GTX 1060 Ti drivers

[Ann Bens]

Always download from Nvidia directly.

I think this Adobe page with the download link is misleading.