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talented_Rhapsody0D45
talented_Rhapsody0D45
Participating Frequently
October 15, 2018
Answered

Just did the update to 2019 and opening a project from the other day is giving me trouble

  • October 15, 2018
  • 23 replies
  • 17634 views

So I updated to the lastest CC version of premiere, and the project I was working on the previous day is now giving me trouble.

I get the following warning:
"A low-level exception occurred in: lvcode64.dll (GetAVICodecs)"
Then, when I try to drag any .mxf clips from my bin (shot on a Canon XF350s, XF300s, and XF100s) it won't let me drop them onto the video portion of the timeline but will let me drop them on the audio portion of the time line. Specifically in a sequences set for those cameras.

Explain this malarkey and render aid!

My system specs if Relevant:

  • Motherboard: MSI – Z370-A PRO
  • CPU: Intel Core i3-8350K
  • Memory: GeIL POTENZA DDR4-2400 2 x 8GB
  • Graphic Card: MSI GeForce GTX 1050 2GB
  • Hard Drive: Seagate BarraCuda Pro 2TB
  • CPU Cooling: Cooler Master – Hyper 212 EVO
  • Case: DIYPC – Solo-T1-R
  • Power Supply: EVGA – 500W 80+ Bronze


    Now, when I first finished the update and tried to open, it said I needed to update the drivers of my graphics card. I was still able to open before hand, and found this problem initially. Then I went to NVidia's website and updated my drivers and installed their stupid Nvidia Experience program which threw me for a loop because it was replacing my real audio drivers and couldn't hear — until I set it back which was a minor annoyance, but then when I opened Premiere again I was having the same problems as I initially described above.

    I seek solutions. I will answer any additional questions to acquire those solutions. Be you fellows frustrated in this manner on the ground or techs from on high within the lofty prowess and resources of adobe itself, I plead your aid.

Moderator note: please avoid using profanity. We have users of all ages reading these forums.

      This topic has been closed for replies.
      Correct answer Wes Howell

      Our latest patch released last week has a fix related to some of the issues mentioned in this thread.

      It is a small dedicated patch related to a few key fixes.   (link below)

      Bugs fixed in versions 13.0.1 and 13.0 releases of Premiere Pro

      Please make sure your version of 13.0 is updated with this patch.   Notice the link above provides useful info on related issues.

      If other issues remain, please feel free to reach out to me with applicable info.

      Thanks!

      Wes

      23 replies

      Show previous replies
      C
      cycbre
      Participant
      October 15, 2018

      I am getting the exact same error after the CC 2019 update.  It cannot work within any of the video timelines on any project.

      billbyrnes@live.com
      billbyrnes@live.com
      Inspiring
      October 16, 2018

      I am getting the same "low level exception (GetAVICodecs)" error when first opening a project. This behavior only started when I upgraded to 2019, it was not present in PP 2018. Maybe Adobe needs to address this. All other functionality of the program seems to be OKAY.

      MainGear Shift

      Intel I core 7

      Dual nVidia GTX 690 video cards

      Windows 10 October 2018 Edition

      Thanks,

      Bill Byrnes

        dutchy_on_a_bike
        dutchy_on_a_bike
        Known Participant
        October 22, 2018

        Same error for me w PremPro 2019

        B
        Baron VonVahstorik
        Participating Frequently
        October 15, 2018

        I'm also getting the lvcode64.dll exception, but I am able to use MXF files just fine (shot from a C-300 Mark II, but I don't think that should matter too much?)

        I am also running Windows. I wonder if this isn't happening on MacOS. Love to hear from someone who does have a mac, but I doubt they'd up here if they're not having the problem.

        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        October 15, 2018

        No need to install Nvidie Experience. Just the driver.

        Uninstall Premiere.

        Reinstall the Nvidia driver.

        Install Pr.

        See how that goes.

        talented_Rhapsody0D45
        talented_Rhapsody0D45Author
        Participating Frequently
        October 15, 2018

        Nope, still won't let me drop my mxf files or mp4 files into the timeline and I'm still getting the Low Level exception above when I open the program.

        Now, in uninstalling v13.0 I discover it didn't uninstall v12.1.2 so I'll just pop that open and see if it still works fine.

        Okay, weird thing just happened. I cannot drag and drop individual .mxf files from specific chains of files completed onto the timeline, but If I highlight more than one in a chain of files I can drag them onto the timeline, but they are complete compilations of the chain twice. Gonna test this with a singular mp4, and it alone won't be dropped into the video portion of the sequence timeline...buuuuut if I highlight it and anything else in my bin (a text overlay, a png file) it drops into the timeline...

        Adobe explain! EXPLAIN THIS MADNESS!

        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        October 15, 2018

        You normally import or use the Media Browser to open project but now

        Open project with Pr 13 with explorer. Right click on project and open with....

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