Just purchased premiere. Error message when opening.

[quinn223980728wko]

Not a great start.. I've been trying to resolve this issue for hours now, over the last few days. Seems the fix's for this issue ive seen don't work for me. I cant even open the program I just instantly get an error message telling me to try reinstalling the program. Any tips on how to fix this? I dont think im making it past the 7 day free trial if i cant figure this out. 

Error message is this :

Adobe premiere pro.exe - System Error
The code execution cannot proceed because MSVCP110.dll was not found. Reinstalling the program may fix this problem.

[John T Smith]

That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

[Warren Heaton]

How confident are you that your computer meets the minimum system requirements for Premiere Pro?

For this issue, I'd start a support chat with Adobe.  

Visit Adobe Help Center and click the Contact us chat bubble that appears at the lower right.  Enter something like "New install of Premiere Pro will not launch" and you should get transferred to a real person.  Verifying an installation can take some time.  Try to have at least two hours free.  Also, the support agent will likely offer to check your computer remotely.  

During the support chat, be sure to mention that you have not been able to use the trial.  You should be able to get it extended.

[Ann Bens]

FAQ: Resolve the "Missing msvcp110.dll file" error

[quinn223980728wko]

I have no idea how to do what they're suggesting as a solution. 

Reinstall the files by running the vcredist_x64.exe  files from the following locations. Use Windows Explorer to navigate to the following locations on your computer.

Run the vcredist_x64.exe at the following locations resolve this issue:

\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook\vcredist_x64.exe

\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncV1\customhook\vcredist_x64.exe

[Peru Bob]

Go here and click on the links:

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

[Ann Bens]

Follow Bob's link: this is a Windows issue, not Adobe.

[Christian.Z]

Please provide detailed specs of your system, including your storage configuration as well as your OS and version of Premiere

Uninstall using the Adobe CC Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html