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J
JKRT
Participant
April 7, 2023
Answered

Lag in Captions when editing in text screen - Adobe Premiere

  • April 7, 2023
  • 4 replies
  • 5797 views

Browser & Device type: Mac Book Pro M1 Max, Adobe Premiere is updated, media cache has been cleared.

Issue: When I go to edit a caption in the text window, there is about a 30 sec. delay/lag when I'm done editing for it to allow me to continue working. This started recently, a few weeks ago. I've never had this issue previously. This has been happening on multiple files. I wanted to ensure it wasn't just the one I was working on initially. 


Steps to reproduce:

  1. Ran a transcript.
  2. Ran for captions.
  3. Edit a caption and when I go to continue playing the video or edit the next caption, there is a 30-sec delay.

 

Expected result: There is no delay, I can click anywhere to continue working and it works within a second.
Actual result: 30-second delay to access any other part of premiere.

 

It's messing with my workflow and my patience, so any suggestions would be helpful.

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hello Julia,

    Don't worry, you are in the right place. I can understand the mix up. There are "bugs" with the community forum and bugs for the products themselves. It appears you were in the former. The Premiere Pro Bugs forum (and its protocol) is fairly new and perhaps kglad is not aware of that yet. That aside, thanks for the info you have given so far.

     

    We've seen the bug several times in the Discussion forum but I do not see one listed in the Premiere Pro bugs forum yet. I think we may need to start by moving this one there since you've formatted the issue so perfectly. Before we do that, can you check on the potential workarounds here: https://community.adobe.com/t5/premiere-pro-discussions/slow-performance-with-subtitles-premiere-2021/td-p/12218731

     

    Let me know if zooming in to the sequence helps at all. My colleague Sumeet also recommends deleting media cache and resetting preferences as other potential workarounds in that thread. 

     

    Can you also give more info media type? Is it a 4K file? Which camera shot it? Is it H.264, HEVC, or another type? Can you find out if the files are 10 bit-4:2:2 files from something like a Sony device? That info is the kind of things devs like to know about.

     

    Please excuse any delay as all of Adobe is on leave today. I'm just hangin' out.

     

    Thanks,
    Kevin

     

    4 replies

    cluelet
    cluelet
    Participating Frequently
    November 9, 2024

    When I edit my captions I upgrade captions to graphics. This improves the speed slightly but it's usually still super slow for me. I normally edit a 3-4hr long video of captions and what I figured out was to work on only 20-40min portions of the graphics on one track at a time, and move the rest (what ive already captioned+what is past the 20-40min mark) to a muted track. That way premiere thinks you only have a small amount of graphics/captions online. It doesn't fix the issue but it improves the problem by about 10-20% for me. Hopefully this helps some people!

      M
      Memduh Gokturk5CF1
      Participant
      July 13, 2023

      Hey! I use a macbook pro m2 max and I've been having the same problem for a while now; none of what Kevin suggested worked for me.

       

      Instead I opened premiere pro, and opened my project through the blue 'open' button and I don't have the problem anymore 🙂

       

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      July 13, 2023

      Thanks for reporting on that workaround @Memduh Gokturk5CF1 - kind of disturbing, though! I'll let the devs know.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Stan Jones
      Community Expert
      Stan JonesCommunity Expert
      Community Expert
      July 14, 2023

      @Kevin-Monahan,

       

      This workaround was also reported here:

      https://community.adobe.com/t5/premiere-pro-discussions/extremely-lagging-and-slow-when-typing-captions/m-p/13726029#M460709

       

      Several users confirmed it worked for them.

       

      Stan

       

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      April 7, 2023

      Hi JKRT,

      Hello there. Welcome to the Premiere Pro forums. Adobe developers do not read the Discussion forums, just the Bugs and Ideas forums. This sounds like a bug. If we can produce a reproducible case, then that is the best chance for action on the issue. We can move this post to the Bugs forum at that time.

       

      We do have Adobe Experts here, who are experts in the application and that is who are answering questions here. I am like a community manager; a traffic cop so to speak, but I am also an expert, so I can provide a response for you.

       

      I read your note and I have heard about such a problem before. Is it possible that you are using the function on a particularly long sequence? What is the duration of the sequence? In cases like this, that is the observation I had. 

       

      Let us know anything we do not know about your workflow. I hope that we can work together in finding a solution.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      J
      JKRTAuthor
      Participant
      April 7, 2023

      Hi Kevin - Thanks for your reply! I had this in the Bug section and it was moved here to ensure I received a response. Feel free to move it wherever, LOL.

      The sequence is about 40 min. long. I've worked with similar lengths previously and haven't had an issue. Do you recommend I cut the sequence into small sections?

       

      Julia

      J
      JKRTAuthor
      Participant
      April 7, 2023

      Hello Julia,

      Don't worry, you are in the right place. I can understand the mix up. There are "bugs" with the community forum and bugs for the products themselves. It appears you were in the former. The Premiere Pro Bugs forum (and its protocol) is fairly new and perhaps kglad is not aware of that yet. That aside, thanks for the info you have given so far.

       

      We've seen the bug several times in the Discussion forum but I do not see one listed in the Premiere Pro bugs forum yet. I think we may need to start by moving this one there since you've formatted the issue so perfectly. Before we do that, can you check on the potential workarounds here: https://community.adobe.com/t5/premiere-pro-discussions/slow-performance-with-subtitles-premiere-2021/td-p/12218731

       

      Let me know if zooming in to the sequence helps at all. My colleague Sumeet also recommends deleting media cache and resetting preferences as other potential workarounds in that thread. 

       

      Can you also give more info media type? Is it a 4K file? Which camera shot it? Is it H.264, HEVC, or another type? Can you find out if the files are 10 bit-4:2:2 files from something like a Sony device? That info is the kind of things devs like to know about.

       

      Please excuse any delay as all of Adobe is on leave today. I'm just hangin' out.

       

      Thanks,
      Kevin

       


      KEVIN! I zoomed in while editing captions and it worked!!!!! THANK YOU!!!!!

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        April 7, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

         

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

         

        <moved from using the community bugs>

        J
        JKRTAuthor
        Participant
        April 7, 2023

        Oh! Okay, thank you. I was just following what it said to do. 🤷🏻‍♀️ I'd prefer to connect with someone from Adobe, but the help option took me to the community. I appreciate any guidance to get my issue worked out! I appreciate the response.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        April 7, 2023

        i moved your post to the forum where you're most likely to get the help you need.  we just need to wait for a premiere pro expert to respond.

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