laptop won't let me download anything adobe because it is a...mobile device?

Hello Jake:

I just found your post about this problem, because my Adobe was also thinking my new HP is a mobile device. I panicked and asked for help from a friend. Then I realized that maybe if I tried to download the Creative cloud app from another browser it may help, and it did!! I was using Opera to download and it kept saying this was a mobile device. I used Microsoft Edge and it downloaded without any problems. Try another browser, maybe that's the solution. It worked for me. I hope it works for you. 🙂

Like Averdahl stated. Some Windows laptops actually use mobile-device-class components (and not true x86-64 components) to begin with. The trouble is that many lower-end Windows laptops are powered by CPUs such as a Qualcomm Snapdragon or an Intel Atom/Celeron/Pentium (all replaced in name by just the "Intel Processor" designation), which either do not meet minimum hardware requirements or are flagged as "mobile device CPUs".

And that's not to mention that ARM versions of Windows are currently not supported at all by Adobe desktop programs. Only the x86-64 version of Windows is supported. And if your laptop has a low-end CPU, it may not support AVX2 instructions which are now required to even download or install 2024 or newer versions of the Adobe video programs at all.

So like the title says, I am on a hp pavillion that is running windows 11 yet when i go to download anything adobe related it is saying that I am on a mobile device which is just not true. Any way to fix this?

By @Jake374973755w7x

Does it meet the minimum system requirements?