Skip to main content
I
Icewing
Participant
October 31, 2020
Question

Latest update to Premiere Pro 14.5 does not launch past the splash screen

  • October 31, 2020
  • 2 replies
  • 538 views

I see the splash screen, then nothing. v14.5.

Task manager shows nothing past the launch CClibraries disappears - any help is appreciated.

 

    This topic has been closed for replies.

    2 replies

    V
    valkerri
    Participating Frequently
    November 4, 2020

    Same problem, Adobe Premiere 2020 as well as Adobe Premiere 2019 both fail to launch. I have uninstalled and reinstalled 2020 v.14.5. The application starts opening and then just sits there spinning on the launch screen. 

     

    Specs: OS Name Microsoft Windows 10 Pro, Version 10.0.19041 Build 19041. 16GB installed RAM. NVIDIA GeForce GTX 1060 and Intel UHD Graphics 620.

    V
    valkerri
    Participating Frequently
    November 6, 2020

    UPDATE: I went into the office yesterday and Premiere worked on the same laptop that had not worked from home. The only difference is the connected external monitors. 

     

    Working setup in office:

    * Two connected external Dell V2412M monitors connected to UHD Graphics 620

     

    Not-working setup at home

    * One connected external ASUS VP28U monitor connected to UHD Graphics 620

    M
    Michael Grenadier
    Legend
    October 31, 2020

    Please tell us your system specs: OS version, Premiere version (you've already told us), amount of RAM, Hardware specs including graphics card and you might check to make sure your system meets minimum requirements

    https://helpx.adobe.com/premiere-pro/system-requirements.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices