Participating Frequently

Question

Loading into source window RED footage crashes Premiere

Forum|Forum|6 years ago
March 8, 2019
10 replies
5320 views

Loading RED footage into the source window is constantly crashing Premiere for me.

Currently running:

Core i7 7820x @ 3.60GHz
32 GB Ram
GTX 1070

The Red footage in question runs no problem in Media Composer, Red Cine-X Pro, and DaVinci Resolve Studio at a full debayer in real time. Most of the footage is either UHD or full 4K at 23.976fps. I'm cutting a feature and this issue is preventing me from finishing and may necessitate a move to Avid.

When the RED footage is in the timeline there doesn't seem to be any issue. I've tried troubleshooting for several months doing all of the obvious steps with no luck.

Any help is hugely appreciated.

This topic has been closed for replies.

J

juliepmachado

Participating Frequently

I realise this is an old post, but I've been having the same issue in Premiere 22, but with Sony s-log3 footage (UHD 50fps AVC-I) . It only started happening about a week ago, crashing from 30s-5min of watching the footage on the source monitor. But no crashes once the footage is on the timeline and on the program window.

I was initially working with proxies on an external drive, then I wondered if it was something about the proxies (and the crazy color management issue that's been going to create them from s-log on AME), so I moved to my local M.2 drive and tried with and without proxies. Same issue every time.

My Premiere is up to date, I've cleaned all the cache, I've tried using the Playback Engine Software Only, I've created a new file, nothing worked. It's been driving me crazy!

I just found this post, and the updated at the bottom, about the double clicking on the footage, so I tried that. I used a hotkey from my project window to Open In Source Monitor and no crashes since then! This is really weird!

I thought I'd post this in case someone else is struggling too.

H

HirstyEdits

New Participant

Checking to see if anyone has found a solution to this issue yet?

I have been having this same issue intermitently for a while some days it only crahes Premiere once in a day other times it crashes every 15 minutes. For me most of the time it crashes is when bringing clips from the project panel into the source window. The issue happens with a click and drag or a doubble click. Everything is updated on my OS and PP. I will list my computer specs below to see if we can find a hardware culprit.

Windows 10

Intel i9-10920X 12 Core

128Gb of DDR4 Ram

Nvidia RTX 5000

marcw23771270

New Participant

Having the same issue. 95% of my clips work fine over multiple projects, multiple years. My workaround has been taking me out of the RED RAW color space and Source editing. Either using Lumetri at the sequence level, or dropping an adjustment layer over the clip, then adjusting color with Lumetri. (Both fixes working at the sequence level) Therefore, at the sequence resolution and not in the RAW colorspace.

Have trashed Cache, Preferences, Created new projects/timelines etc...

Seems Premiere just doesn't like the certain clips in question. (usually 2-3 in any given 30 minute episode)

Hard to match Color when most is in RAW and a few are at the sequence level.

Have always just worked around it because of the time lost in researching and getting it fixed, but gets annoying.

Machine is 2017 11.3.1

2.3 Ghz 18 core intel xeon w

128 GB

Radeon Pro Vega 64 16 GB

R Neil Haugen

Brainiac

Again, post your experience over on UserVoice threads as noted above that deal with RED media issues. That's where the metrics that move the Marketing & Experience upper managers are partially gathered from.

And it's also the place that does have engineers looking at the posts coming in. Every post there is logged by at least one engineer into their system. I recommend posting a comment along with your vote.

This is one place where vote early, vote often is wise ...

Neil

A

Allen Krughoff

New Participant

SAME PROBLEM HERE

In frief - Premiere hangs when adjusting master clip effects of RED footage on timeline. Two different systems, multiple projects.

My editor and I are having the same problem with RED footage on two completely different systems. About half (?) the time when we go into the master clip effects for clips on the timeline, to adjust say WB on RED raw footage, Premiere will hang. This is on multiple projects, only with RED footage. In our case, Helium 8K footage on a 4k timeline most of the time. New Mac Pro with all the fancy parts and they are on a laptop, both having the same issue. Newest release of PPro, Mac OS, etc.

I saw the comments about it being an isolated problem and asking about system specs instead, so I thought I'd add our experience.

R Neil Haugen

Brainiac

Thanks for posting, Allen.

When we suffer through these things where most of us users are doing ok, but a decent subset is essentially stuttering, it gets so flipping frustrating. And more data being always more better to try and sort out some sort of pattern to who is probably gonna have troubles. Getting everyone who's struggling to post would be good.

Neil

A

andrewa97594330

New Participant

I am also having this issue. The only footage in my timeline is r3d. If you select into the r3d raw file options the program gives the beachball of death and you have to force quit the program or it just stays frozen. Big pain in the butt. I use to not be able to get into r3d raw. Then an update came out and the problem was solved. Now with the newest update, the issue has returned.

Mac Big Sur

iMac Pro 2017

3 ghz 10-core intel xeon w

65 gb 2666 MHz DDr4

Radeon Pro Vega 16gb

R Neil Haugen

Brainiac

I'm seeing several things ... first of course, 2010 computer is totally ancient tech ... yea, my first computer was in the mid/late 80's, don't know how many I've been through since. Sigh. And the current one needs a major upgrade for the media I'm working now. Ouch.

Next, a four core CPU, with only 16GB of RAM ... for RED media, that's not gonna be near optimal in and of itself.

A USB2.0 drive connection for the media ... I don't see any way that can have the throughput multi-K RED media requires.

And last ... RED media, like the Arri or BlackMagic RAW, Sony LOG ... they all have a ton of important metadata in the files that Premiere must use properly to edit properly. Drag/dropping from Finder/Explorer just isn't an optimal way to do that. I most strongly suggest using the MediaBrowser to navigate to/ingest such meta-heavy media.

Neil

B

bumpfilms

New Participant

So this is still a problem!!!!!!!

I'm running a 27 IMac with 10.14.6

3.6 GHz Intel Core i9

40 GB 2400 MHz DDR4

Radeon Pro Vega 48 8 GB

With all footage running off a Thunderbolt 2 RAID at 500MB per second.

We imported the footage through media browser.

We have Sony, GoPro, DJI, Black Magic, Panasonic, you name it, we shot it and we only crash when double-click on a RED clip from the bin.

R Neil Haugen

Brainiac

Thankfully, it's a rare problem ... not happily, you've got it now. Been there done that on the "I'm the lucky one" issues. Not good.

Note this is only the second post on this in what, six months? And the other one was on older kit. NOT like yours.

So ... what in the world is causing this on your gear? Of that list of media, I would expect to see more problems with the GoPro, drone, and Panasonic (depending on the camera & settings) than with RED.

Is it only on the one project, does it do this if you create a new project, import some RED clips via MediaBrowser, and drag/drop one to a timeline?

Neil

klone55

New Participant

I'm having the same issues in latest update. When double clicking R3d files to load clip it crashes. I've been editing a trailer for the past 8 hours and I have had a crash almost every half hour. This is really annoying. I was thinking about trying reslove, but I swiched from FCP to PP and I don't want to learn new software, but I will if I have to. Please help.

R Neil Haugen

Brainiac

RED is playing fine on both my laptop and desktop here ... so just asking some questions to try and puzzle this through.

What is of course the hardware you're running ... CPU/RAM/OS/GPU ... and drives ...

What sort of drive and connections are the media stored on?

How are you importing the media into Premiere ... from finder/explorer, Project panel/import, MediaBrowser/Ingest, what?

And if you haven't been ingesting it via the MediaBrowser, I'd suggest trying that option.

Neil

klone55

New Participant

Hi Neil,

I'm running Mac pro mid 2010.

2.8 Ghz quad core Intel Xeon

16gb ran

Os. 10.13.6

Graphics card: RX 580 8192 MB

Premiere Pro w4.0.4 (Build 18)

Media is on Seagate 6tb usb 2.0

all media ingested cia finder

R Neil Haugen

Brainiac

Lenz,

I can't replicate this. And it's clearly something very few users have had, or we'd have certainly seen more posts here.

Any way you could share a short clip of test media of the particular Red media causing the issue? I for one would be happy to test it on my rig.

Neil

Wes Howell

Adobe Employee

Happy to help Investigate and I have some RED files on hand. May not be until Monday though

Do you see the Premiere crash dialog?

What camera shot this? IPP2 or legacy footage?

Are you seeing this with most R3Ds? If so, that would be unexpected.....

lenz974

New Participant

Hi, I have excaly yhe same problem here. Its a nightmare to edit my project shot on RED Gemini. I have a brand new AERO Laptop i9 rtx 2080 64Gb of Ram and a 2To ssd hardrive. Please adobe fix this ;I may be tempted to go to davinci if not

J

jeffkentAuthor

Participating Frequently

So after months of trying to figure this out I just had a breakthrough moment:

99.99% of the time I will double click on a clip to load it into the source window. I just happened to click and drag a RED clip into the source window, which I never do in Premiere but sometimes do when working in Avid. For some strange reason I can't quite figure out, all of my RED footage loads and plays in the source viewer when it is dragged into the viewer.

But Premiere will still crash if I double click on a RED clip. This project also has a lot of Alexa, Varicam,and GoPro footage in various sizes and frame rates all working flawlessly. So the problem isn't gone, but it appears I have a workaround for now.

My fear though is that this will only be temporary, as I was editing the RED footage will no issues until this problem suddenly arose. It has nothing to do with program versions or drivers as far as I can tell. Just that after months of using the footage with no problem it was suddenly breaking Premiere.

If anyone can shed more information on the problem it would be very helpful as I can't narrow down what the issue is.

R Neil Haugen

Brainiac

PLEASE post that information on the bug/features forum so it goes directly into the engineers system. It's linked from the top section of the Overview page of this forum.

Neil