Loupdedeck has updated their Mac OS download site with software version 4.2.6, I tested it and it does fix the issue with Loupedeck not being an option in Control Surface. Loupedeck CT now works in Premiere Pro 15.0.

O

OSBERGMEDIA답변

Inspiring

Stasym, I forgot to add that the update is also available for the Loupedeck+.

R Neil Haugen

Legend

Loupedeck used a location for their files that is different than the ones Tangent uses. I know a Loupedeck user copied to the location that Tangent uses, and was apparently able to resume working. So try it ...it may not work, but it also might. I don't know for any certainty.

Program/Package Files/Adobe/Common/Plugins/ControlSurface.

In my ControlSurface folder, there's a Tangent folder and a "Tangent.acsrf" file.

Neil

Everyone's mileage always varies ...

O

OSBERGMEDIA

Inspiring

Hi Neil, thanks for the info. I'm on a Mac and they use .bundle files. It could be as simple as copying the Loupedeck2.bundle from my Premiere Pro 14.9 program package to my 15.0 package. My only concern is if there's a specific reason that Loupedeck didn't install to the ControlSurface location in the 15.0 package. Nothing that a quick uninstall/reinstall wouldn't fix, I guess. Wish me luck.;)

R Neil Haugen

Legend

Best of luck!

Yea, when you're used to a surface ... not having it is a total wham-up to your production capabilities.

Neil

Everyone's mileage always varies ...

O

OSBERGMEDIA

Inspiring

I received an email from Loupedeck this morning, they are working on a fix and will let me know when it's available. I downgraded to Premiere 14.9 to continue working and they suggested doing the same thing until their update is available.

MyerPj

Community Expert

I'm certain your best bet is to contact Loupedeck.

O

OSBERGMEDIA

Inspiring

Same thing happened to me. In addition to what Ann Bens suggested, I also uninstalled and reinstalled the latest Loupedeck software...no luck. I've contacted Loupedeck as well, to let them know and see if they have a fix. I'll repost anything relevant they may be able to add on here once they do.

O

OSBERGMEDIA

Inspiring

Loupedeck's response has just been to reinstall their software, which I've done multiple times. I even went so far as to uninstall and reinstall all Adobe apps and the Loupedeck app, as well as deleting all associated files, profiles, and preferences...still no luck. I also updated After Effects and Audition at the same time and Loupedeck works fine in those apps. As a last resort I reinstalled the previous version of Premiere Pro (14.9, I believe) and Loupedeck is recognized immediately. All I can think is that there is a conflict between Loupedeck and Premiere Pro that will not allow Loupedeck as an option under Control Surface. Looks like I'll wait to update Premiere until this gets worked out.

O

OSBERGMEDIA

Inspiring

I spoke too soon. Adobe 14.9 will recognize Loupedeck, meaning the screen on the CT changes to the Premiere Pro layout, but adjustments made on the Loupedeck don't affect Premiere Pro. Hit the Mark In button and nothing happens. Plus Loupedeck is, again, not available to choose in Control Surface. MyerPj is probably right that this is a Loupedeck problem, I'll see if I can downgrade the Loupedeck software and find a working combination.

Ann Bens

Community Expert

Have you tried trashing preferences or re-installing?

stasym작성자

Known Participant

Yes, I just uninstalled and reinstalled the program, and befor that I deleted the Preferences File from Users - Documents - Adobe - Premiere Pro - 15.0.

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