Low Exception error: Gpu Filter (Universe plugin)

Forum|Forum|3 years ago
May 13, 2022
4 replies
2494 views

Hi,

Unfortunately I've been running into issues with Adobe Premiere for over a year now with my new PC.
As soon as I use the hardware accelerated plugins from Red Giant - Universe, my adobe crashes or playback stops. And as I try to render the video it also crashes. I've contacted Red Giant/Maxon, but they can't reproduce the problem on their end.

I believe this is an issue between AMD and Premiere unfortunately.

Switching from video renderer to Software only instead of Hardware accelerated does seem to stabilize it and create fewer crashes however, having render times of over 10 hours is just no option for me.

Video:
https://youtu.be/APVgjQ7GQb8

Specs CPU: AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
RAM 32 GB (2x 16 GB Corsair Vengeance 3600 or 3200)
Graphics card: AMD Radeon RX 6800 Motherboard: Asus Tuf Gaming Pro x570 WIFI
Soundcard: Focusrite 2i4 (2nd Gen)
64-bit operating system, x64-based processor WINDOWS 10 PRO

This topic has been closed for replies.

J

JesseJoeyJamesAuthor

Known Participant

Spoke to a Adobe virtual assistent. And they said all I can do for now is wait for an Adobe update/fix, unfortunately.

goguvarra

Known Participant

Hello,

Did you manage to find a solution to this?

I'm also having similar problems to yours, but I'm on an Intel and Nvidia combo albeit on a laptop not on a desktop.

Thanks.

J

JesseJoeyJamesAuthor

Known Participant

https://youtu.be/GYYd7xiRLE0

New video showcasing a similar problem with GPU accelerated plugins from Red Giant Universe inside Adobe Premiere Pro.

J

JesseJoeyJamesAuthor

Known Participant

Also these two threads showcase that this issue is very similar to problems with gpu acceleration for macbook 16inch 2021. Which was fixed by a ADOBE UPDATE.

https://community.adobe.com/t5/premiere-pro-discussions/glitchy-preview-on-a-macbook-pro-16-quot-in-premiere-2020/m-p/10948373#M254717

https://community.adobe.com/t5/after-effects-discussions/ae-2020-not-working-on-brand-new-16-inch-macbook-pro/m-p/10792888#M99177

J

JesseJoeyJamesAuthor

Known Participant

Which also happen to have AMD GPU's to be precise the Radeon Pro 5500M 8 GB

Peru Bob

Community Expert

Are your plugins up to date?

You may want to contact Maxon Support:

https://www.maxon.net/en/support-center

J

JesseJoeyJamesAuthor

Known Participant

Yes and why does Adobe keep pointing towards Maxon. I've been in contact with them for over a year now, we cannot figure it out that's why I'm coming to this community forum.

Sorry for my attitude, but it's a bit frustrating when people don't read my first post correctly. I literally stated "I've contacted Red Giant/Maxon, but they can't reproduce the problem on their end."

Peru Bob

Community Expert

it's a bit frustrating when people don't read my first post correctly. I literally stated "I've contacted Red Giant/Maxon, but they can't reproduce the problem on their end."

By @JesseJoeyJames

Sorry, I just read the bold type in the main body. I didn't read the lighter print under the video.

J

JesseJoeyJamesAuthor

Known Participant

Tried some new steps,

- BIOS update
- Chipset driver update
- Fresh/clean install GPU drivers
- Updated gpu Radeon 6800 to 22.5.2

Slightly more stable with about 15 % less crashes. I can render a clip which lasts less than 1 Second with a universe effect on it. But other than that still crashes and errors.

Here's some extra pictures. I pray somebody can help as I pay a lot of money for this plugin.