• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Glitchy preview on a Macbook Pro 16" in Premiere 2020

Community Beginner ,
Dec 10, 2019 Dec 10, 2019

Copy link to clipboard

Copied

Hi all,

 

Just like the AE GPU glitches that were happening Here and here and that were fixed 17.0.1

Premiere 2020 is experiencing the same glitch when zooming in on the program monitor.

 

Screen Shot 2019-12-10 at 10.23.34 AM.png

 

Since this was just fixed for AE I hope a Premiere fix can be made easily. FYI, a temp fix is to disable GPU acceleration in the project settings.

 

Thanks,

Rog

TOPICS
Error or problem , Hardware or GPU , Performance , User interface or workspaces

Views

2.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Feb 26, 2020 Feb 26, 2020

Looks like the latest Premiere update finally fixed it!

Votes

Translate

Translate
Adobe Employee ,
Dec 11, 2019 Dec 11, 2019

Copy link to clipboard

Copied

Hi Rog,

 

Thank you for keeping us updated! We'll get the issue tested at our end. We need to check if the issue is reproducible.

Is there anything else you'd like to mention? Like if it happens with a specific media files or projects.

 

Let us know.

 

Thanks,

Kartika

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 21, 2020 Jan 21, 2020

Copy link to clipboard

Copied

I have the same issue too v14.0.1 and top spec 16" MBP :

Screenshot 2020-01-21 at 14.06.06.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 14, 2019 Dec 14, 2019

Copy link to clipboard

Copied

Hello, ive got my MBP 16 and im currently experiencing the same glitch.

Premiere Pro 2020 Version 14.0.0

Glitch whenever i Zoom-InGlitch whenever i Zoom-In

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 16, 2019 Dec 16, 2019

Copy link to clipboard

Copied

Hi Sebastian!

Thank you for updating us. This issue is under investigation by our engineering team. 

Let us know if you have any other questions.

 

Best,

Kartika

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 14, 2020 Jan 14, 2020

Copy link to clipboard

Copied

Hi, have you got a solution yet?

 

I hope so... it's been nearly a month since this was first reported. Suffering with clients by my side. NOT COOL.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 14, 2020 Jan 14, 2020

Copy link to clipboard

Copied

sadly no.

still, no update that can fix this. I'm still waiting, and yes me too.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 22, 2020 Jan 22, 2020

Copy link to clipboard

Copied

Like the others, I'm on a 16" MacBook Pro.  The issue is easily reproducible when I zoom in on the canvas (Fit and 10% are ok, but at 4K 25% overflows the Preview window and the image scrambles into the lines).  Also an example is the Crop effect, I can crop one side, two sides, but when I bring in a third or sometimes the fourth edge, it scambles again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 23, 2020 Jan 23, 2020

Copy link to clipboard

Copied

Exactly the same for me...it's a bit embarassing...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 28, 2020 Jan 28, 2020

Copy link to clipboard

Copied

Hi all--

Apple just released a new Catalina update (10.15.3). Does someone with the 16" MBP want to upgrade and see if there's a GPU fix for this issue?

 

WM

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

Just updated my MBP 16" to 10.15.3 and nothing, it is still doing it.

 

***UPDATE*** changing the GPU acceleration (METAL) back to OPEN CL (Deprecated) In the project settings and it works fine. I am able to zoom in and out of my program monitor without glitching. Which is fine even when rendering I switch it to OPEN CL, METAL just really sucks right now it's slower and useless. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

My is also the same as it was.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2020 Feb 09, 2020

Copy link to clipboard

Copied

Got the same problem! Hope this is resolved soon, been waiting months already. Adobe dynamic link also doesn't work for me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 09, 2020 Feb 09, 2020

Copy link to clipboard

Copied

the band-aid solution right now is to switch your renderer in the project
settings to Open CL instead of Metal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2020 Feb 14, 2020

Copy link to clipboard

Copied

Hey Adobe!

Using this work around of using OPEN CL instead of METAL.

 

Is there a patch coming soon tho? This glitch is really rough for:

1) the crop tool

2) zooming in you program panel

3) scaling up footage

 

I'm experiencing this issue in both AE & Premiere since I've gotten my 16in macbook pro. 

 

Please help us with a patch! 😞

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 21, 2020 Feb 21, 2020

Copy link to clipboard

Copied

Same issue. It has rendered Premiere Pro unusable on one of the most common configurations for nearly 2 months. You'd think that the latest MacBook Pro would be a configuration you want to support with your software...

 

What is going on Adobe, have you totally lost it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 26, 2020 Feb 26, 2020

Copy link to clipboard

Copied

Looks like the latest Premiere update finally fixed it!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 26, 2020 Feb 26, 2020

Copy link to clipboard

Copied

Great to hear! Is this the new 14.0.3 update?

 

WM

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

The update has not soolved it.  I am still experincing it.  I have also foudn that my exports play back with glitches in certain situations. I have the PPro 2020 14.4.0 build 38 and am running Catalina 10.15.6 on a 16" MBP

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 24, 2020 Sep 24, 2020

Copy link to clipboard

Copied

LATEST

No not fixed. I run all screenrecordings through ffmpeg. Then I can use them. 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines