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A
airoma
New Participant
October 19, 2018
Answered

Low level exception occurrence in Adobe scopes

  • October 19, 2018
  • 8 replies
  • 3119 views

Just updated to version 13 now cant open anything I've done keep getting the above error. 2015 mac os

    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    Hi all,

    Sorry about your issue. I understand you are getting an error while editing in Adobe Premiere Pro which is affecting the preview and functionality of the application.

    Please try resetting the preferences.

    FAQ: How to reset (trash) preferences in Premiere Pro?

    Let us know if it helps.

    Thanks,

    Shivangi

    8 replies

    Z
    zpeverman
    New Participant
    December 19, 2018

    I was having this same issue and the suggested solution above worked.

    Try this: FAQ: How to reset (trash) preferences in Premiere Pro?

    J
    Joanna Cortez
    New Participant
    December 7, 2018

    Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears.

    To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option key when the splash screen appears.

    If you don't see the list of your recent projects on the Welcome Screen the next time you launch Premiere Pro, the preferences were reset correctly.

    NOTE: Nothing happens to the project files; it's just that Premiere Pro's recent directories are wiped off too. Navigate to your project location and open it from there.

    movingimage
    movingimage
    Participating Frequently
    November 5, 2018

    This is a temporary solution at best.

    The low level - scopes issue will happen again given a little time.

    Then, your project will not open.

    Huge pain and time suck.

    This is a low level bug in the code. Please fix.

      S
      Community Manager
      Shivangi_GuptaCommunity ManagerCorrect answer
      Community Manager
      October 22, 2018

      Hi all,

      Sorry about your issue. I understand you are getting an error while editing in Adobe Premiere Pro which is affecting the preview and functionality of the application.

      Please try resetting the preferences.

      FAQ: How to reset (trash) preferences in Premiere Pro?

      Let us know if it helps.

      Thanks,

      Shivangi

        francisco rb5470484
        francisco rb5470484
        Participating Frequently
        October 22, 2018

        Hello;

        That did it for me. After resetting was able to open V13 without any issues.

        S
        Community Manager
        Shivangi_GuptaCommunity Manager
        Community Manager
        October 22, 2018

        Hi francisco rb,

        Glad it worked for you.

        Happy to help

        Thanks,

        Shivangi

        deanng85354345
        deanng85354345
        New Participant
        October 21, 2018

        I'm not sure why someone marked this problem as "answered", as it certainly has not been answered. I'm just working in V12, wondering when I can update to 13 again without the whole thing quitting on me. Adobe? Hello?

        francisco rb5470484
        francisco rb5470484
        Participating Frequently
        October 21, 2018

        I do not know how somebody marked my comments as answered, but I deleted it so the issue remains in the Discussion. I have the same issue but using now cc2018 v12.12 Premiere.  In my opinion the issue is still affecting me and you and probably a whole bunch of users.  That issue needs to be addressed by Adobe.

          deanng85354345
          deanng85354345
          New Participant
          October 21, 2018

          I've got no idea if it's connected, but I was working in the graphics panel when this error first started, and it continued to hang up whenever I'd go back to graphics. So I'm avoiding graphics panel work as long as possible in case it was a trigger. At some point I'm gonna need it though.

          D
          dvertiz93
          New Participant
          October 20, 2018

          Im having the same issue. rebooted computer, uninstalled, reinstalled premiere v13.

          Macbook pro 2018 32gb ram intel i9

          dont know what to do as im in the middle of a project and cant open it in version 12... any suggestions??

          deanng85354345
          deanng85354345
          New Participant
          October 20, 2018

          Same, the program is completely worthless right now, no playback, no graphics, no color, constant hanging and crashing. I'm installing V12 until this is fixed.

            lblackstone3
            lblackstone3
            New Participant
            October 19, 2018

            I can't get anything to playback and I've got the same error.  Also, when quitting PP it hangs and have to Force Quit.  iMac Retina 5K, late 2015; running OS 10.13.6; 32 memory; 4Ghz processor

            Adobe please help...on a deadline!

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