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M1 Max Export Problems

Forum|Forum|4 years ago
November 30, 2021
15 replies
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Hi.

Sounds like a lot of people are having similar problems to me when trying to export a sequence as h264. I'm using Premiere 15.4.1 (2021) on a brand-new Macbook Pro 16" M1 Max. 32GB RAM 1TB SSD.

When viewing the export it's full of glitches and repeated frames (for example someone walking a step, jumping back then taking the same step again), which appear throughout but seem to be worse in any clips with a speed change.

The project is still in progress, so it's a combination of raw footage shot on Canon C300, some ProRes clips and h264 preview clips from a stock website (which will be replaced with ProRes).

Everything looks fine when rendered in the sequence but even checking "Use Previews" in the export dialog box doesn't help. Exporting as ProRes then converting in Media Encoder solves the issue, but this isn't exactly an efficient workflow.

I've tried both hardware and software encoding for the export. Software appears a bit better, but it still has a few glitches.

Can't upgrade to Premiere 2022 because this is the only M1 machine in the office and it will eventually be opened on an Intel machine (which can't be upgraded) so I'm very afraid if this probelm gets fixed it will only be fixed in the latest version and I'll be left with a very expensive brick.

This topic has been closed for replies.

Correct answer Kevin-Monahan

Hi Sarah,

Sorry for the frustration.

I'm both relieved and infuriated by the fact that I'm not the only person experiencing these issues.

Never did I expect the biggest obstacles in my business to come from Adobe. You've pulled the rug out from under my livelihood. Fix it.

Sorry. If you want to give feedback to the Adobe Premiere Pro team, please do so on User Voice, where they engage with users. This forum is a user-to-user-based forum with answers mainly from colleagues from the editing profession. I am also an editor and moderate these forums, but I am not on the Premiere Pro team. I apologize on behalf of Adobe. You should not be experiencing these issues. If you need dedicated one-on-one assistance from Adobe, that is always available to you by contacting Adobe Support here. I hope that helps.

As an editor with an M1 to test with and access to resources here at Adobe, I hope I can help you with your situation. I may have to ask a few questions, but I hope that's OK.

May I ask which version of macOS you are running? What is the version of Premiere Pro you are running? Is it 22.1.2? Is your version of Media Encoder updated to 22.1.1? Are you using After Effects compositions in your Timeline? If so, is this also updated to 22.1.1? Can I also have the specs for your Mac? Thanks for the added info.

what's even more unbelievable was what happened when I finished a few projects and tried to export H.264 videos like I have for YEARS.

Exporting H.264 in the recent past has been accelerated with the addition of "Quick Sync" tech brought about by the Intel CPU/GPU, which accelerates the process of encoding by leaps and bounds. The new M1 chips do not have Quick Sync because they use Apple Silicon in place of these Intel CPUs. The innards of these computers are like night and day.

I am not completely clear on the scheme that the team uses for hardware-accelerated H.264 exports, but it seems as if several people are having issues. Your upvote on User Voice would help. Please do so if you have time: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/44268828-bug-v15-4-1-h264-encodes-are-poor-quality-on-m

My 5-10 minute full HD wedding highlight videos are now exporting at horrific quality with glitches and all in its frames. It's slightly better exporting through software at a 2 pass vbr, but the time it takes and quality are unacceptable.

And my 720p zoom podcasts which avg 2.5-3 hours, can't even finish exporting without freezing halfway through the export after 30 minutes.

What is the camera you are using for these wedding videos? I'm curious about the source footage for your projects. If at all possible, consider using transcodes for these files.

Footage from "Zoom" sessions are very highly compressed, have a variable frame rate, and more than likely needs transcoding before "normal" handling can occur within Premiere Pro. These clips are truly satanic in their native state. Try editing and exporting these clips as optimized source footage to make your life easier. If Media Encoder cannot do the job, look into processing the footage in freeware Shutter Encoder. That works well.

I hope we can assist you in getting your workflow smoothed out.

Thanks,
Kevin

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christopherb50820406

Known Participant

This issue has not been resolved, opening in Rosetta does not fix the problem for me. see attached.

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Stefan P

Inspiring

I too have M1 Mac Studio and have been reporting for multiple problems with Premiere as you can see.

https://community.adobe.com/t5/premiere-pro-discussions/mac-studio-problem/m-p/13763474#M462483

I'm afraid Adobe don't want ot release fixed version of Premiere 2021 and each later vesrion have other problems

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Stefan P

Inspiring

Hey @Stefan P,

I appreciate your previous note. Another editor reported on a similar bug. I was able to reproduce the issue in 23.4, however, the issue seems to be resolved in 23.5. Can you test it out? Thanks again for your expert observation and note.

Thanks,
Kevin

Hi Kevin-Monahan.
Till now, no one from product team contact me.
I tested another realistic project with 23.5 version. Project is 45 min long, with picture in picture, overlays, effects and texts.

Export time to mp4(H264 codec) for preview:
V21 - 6 min 32s
V23.5 - 24 min 11s
Almost 4 times slower.

Export time to XDCAM 50 PAL - Broadcast codec
V21 - 11 min 57s
V23.5 - 23 min 35s
It is 2 times slower

In version 23.5 I see again this Premiere-Encoder hangs, which is result in 2-4 times slow export.

Thanks for your effort, but again no one from product team respond here or contact me.
Is there some way to reach out with them, like mail or some form, because it takes ridiculous time i reported for this bug on 03 Jun 2022....and the issue still persists.

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christopherb50820406

Known Participant

This issue has not been resolved for me with the latest version - Running Premiere in Rosetta hasn't helped either. see attached.

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mayjain7130546

Community Manager

Hi everyone,

Please try the latest beta build once. We have done some export quality improvements in the latest beta builds. You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

Please try and let us know how it goes in the beta build. If you still see this issue in beta builds, please share your original footage/Project file & export settings. We will check it at our end.

Thanks,
Mayjain

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paulrezult

Inspiring

Just to add a slightly different solution to this, although not ideal....

I have just upgraded to an Apple Studio (M1 Max) from my trusty old iMac and I'm experiencing glitches when I export to MXF files for TV Broadcast. I have never had this problem before so it's clear it's related to the M1 Chip.

But one thing to note is when I de-interlace my timeline before exporting in Media Encoder, all the gliches are gone.

It's not an idea situation to de-interlace because it's for braodcast but I hope this information helps and I hope this gets sorted soon because it's an extrememly embarrasing situation for me and my client.

Thanks

Paul

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euand60297766

Known Participant

I just purchased a brand new out the box macbok pro 16" with M1 max chip, and also finding issues with rendering out from Premiere, glitches and weird artefacts, it makes this laptop useless, now having to roll back to my old 2015 macbook to get work out to clients. Seems to be happening were I have used mask effects....

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defaultsmbhe6i4b8uq

New Participant

The only way I'm able to get a clean export is to run 2022 in Rosetta.

M

mayjain7130546

Community Manager

Hi @defaultsmbhe6i4b8uq @euand60297766 ,

Sorry for the issue. Can you please try the latest beta build once? You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

Please try and let us know how it goes in the beta build. If you still see this issue in beta builds, please share your original footage/Project file & export settings. We will check it at our end.

Thanks,
Mayjain

M

mostlytoast

New Participant

In my experience on both an M1 MacBook Pro and my other M1 Max MacBook Pro, this definitely seem to be related to either frame holds or retiming of graphics. It's been plaguing tons of my exports lately and has cost me a lot of time. Does anyone know of a specific highly upvoted thread on the Adobe user voice website that is related to this that could be upvoted? I believe those topics get more attention than the ones on this forum. I can only find a few random ones with just a handful of votes each.

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christopherb50820406

Known Participant

I am having similar problems exporting H.264 clips from media encoder with constant bit rate and variable bit rate - the sectiosn that seem to be causing the most glitches are nested clips, frame holds, and clips with alpha layers. my system is the new 16in macbook pro with m1 max.

guillaumec44441302

Known Participant

I have been dealing with this Export glitch for over a year now and it's driving me insane. V22 has the same exact issues and I don't get how it hasn't been fixed. This software is unusable on any M1 chip if you need to Export H.264 videos. I have the same issues on my M1 and M1 Max. I use a lot of frame holds in my work and the feature is completely broken. The same glitching happens on export wherever a frame hold is inserted. For a year I have been dealing with this same issue and the only workaround is to export in the Rosetta Version. What's the point of even releasing an M1 native version of this? Its been broken for so long and seems like there is no fix in sight. I am very close to switching to Resolve.

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scottwild

Known Participant

I'm suffering through exporting a broadcast tv ad and I can't for the life of me get clean exports.

I noticed it on regular h.264 exports as well, this is a joke. Come on adobe, this is not cool.

Jeff Bellune

Brainiac

No need to post the same issue all over the forum.

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SamShepard

New Participant

Having the same issues with M1 max and newest version of Premiere. Tons of glitches on export, especially clips that are using opacity or crop effects.

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Benjamin_Field

New Participant

Did anyone ever get to the bottom of this?

I'm incurring the same problems still but not just on H.264 - on ProRes Quicktime too.

Premiere: 22.2

MacBook Pro (13-inch, M1, 2020)

M1 16gb

Big Sur.

I've tried all of the suggestions and nothing is improving it. I'm due to be delivering to BBC in 3 weeks time and at the moment I can't even export a sequence without glitches in it...? Not a good look...!

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Christopher22295731ejzn

New Participant

I have similar problems + when exporting an AE project, it exports a timecode further away in the source !!!

I have to export using my old MacBook Intel, beating the purpose of buying a new M1...

All software and OS are up to date...

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SarahVessell

New Participant

I'm both relieved and infuriated by the fact that I'm not the only person experiencing these issues.

"Upgraded" from a 2019 MacBook Pro to the new FULLY maxed out 2022 M1 MacBook. The smoothness and speed in my editing process improved so much I couldn't believe it, but what's even more unbelievable was what happened when I finished a few projects and tried to export H.264 videos like I have for YEARS.

My 5-10 minute full HD wedding highlight videos are now exporting at horrific quality with glitches and all in its frames. It's slightly better exporting through software at a 2 pass vbr, but the time it takes and quality are unacceptable.

And my 720p zoom podcasts which avg 2.5-3 hours, can't even finish exporting without freezing halfway through the export after 30 minutes.

Never did I expect the biggest obstacles in my business to come from Adobe. You've pulled the rug out from under my livelihood. Fix it.

Felve2004

Participating Frequently

I feel you.

My work around is running Premier using Rosetta when I am gonna do exports. Not ideal, but saves me the headached of having so many issues when exporting.

Kevin-Monahan

Community Manager

Hi,

I'm simply not seeing this, but I'm hanging back in Big Sur. Are you on Monterey? I'll update now to see if that makes any difference. Here we go Monterey!!

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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SabLiveABC

Participating Frequently

I'm also experiencing the same issue. However the issue seems a bit more specific after some testing.

When exporting footage (setting "Match footage-High Bitrate) without any additional Premiere "capabilities", meaning only footage and text and graphics, it exports without any issues.

When I add a "frame hold" to footage on a video track in the sequence, I get glitches and flashes in the export (same settings).

Is anyone else experiencing a difference between outputting footage without any added functions like frame holds, warps, etc versus with?

J

JERRYr538985

Participating Frequently

Having the same issue. Opened intel version of premiere through CC app and exported without the glitches.

Maybe there is some problem with the m1 max rendering alpha channels and/or frame holds (my projects have both).

Cameron W

Known Participant

I just received my M1 Max and am having the same issue exporting to h.264 with Apple silicon version.

Software encoding seems to be ok, but harware decoding results in green flashes, layers (MOGRT logos) popping on/off, and I've also seen visual distortion on slowed down clips.

I haven't done extensive testing yet as haven't had the time, but I'm basically using Intel versions of Premiere and Media encoder to get work done as can't rely on Apple silicon versions not to glitch.

There does seem to be a correlation with bad exports when frame holds are used in sequences, which is a big issue as frame holds are very common to extend GFX files. We use them in every sequence to extend our MOGRT overlays.

I'm surprised I haven't seen this issue talked about more, as hardware encoding/decoding was a big selling point for M1 Macs, but currently it's not reliable or very usable for exports.

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