Participant

Answered

MacBook Pro 2016 premiere pro cc problems

Forum|Forum|9 years ago
December 16, 2016
42 replies
31344 views

MacBook Pro 2016 15"

gpu: Radeon pro 455

core: 2.7 GHz i7

os: os Sierra v 10.12.1

Links to error material:

Dropbox - Adobe lol

Program: Premiere pro CC, latest update

This topic has been closed for replies.

Correct answer jasontcox

Hey guys, 10.12.3 just dropped and I think you might want to take a look...

- Resolves graphics issues while encoding Adobe Premiere Pro projects on MacBook Pro with Touch Bar (13- and 15-inch, October 2016).

Rameez_Khan

Legend

Hi everyone,

Since this issue was fixed with the macOS 10.12.3 update, let's close this thread right here [it is getting really long]. However, if anyone has the same issue, please feel free to create a new thread or post your comment here. A moderator will branch that to a new thread.

Thank you all,

Rameez

jimbo_hippo

Inspiring

Bruce, the basic response is that it's fixed now so if you're angling for a MBP you can buy knowing it'll be fine.

P

PiranhaNYC

Known Participant

Some of you speak about open CL and Metal, what is it ? And what do it influence on the problems ?

jasontcox

Inspiring

OpenCL and Metal are forms of GPU (graphics card) Acceleration. They can make Premiere run faster/smoother in many scenarios. You see references to them every time you start a project in the initial Project setup dialog box under Renderer. If Renderer is grayed out for you, it likely means you don't have a dedicated GPU in your system. GPU acceleration is great most of the time, but has a tendency to have a higher probability of introducing "glitches in the Matrix," if you will.

jasontcoxCorrect answer

Inspiring

Hey guys, 10.12.3 just dropped and I think you might want to take a look...

- Resolves graphics issues while encoding Adobe Premiere Pro projects on MacBook Pro with Touch Bar (13- and 15-inch, October 2016).

K

kylew9732294

Participant

So just discovered this thread last night. I am on my second 15inch MacBook Pro in 2 months. Tons of crashing with adobe. Thankfully I saw jasontcox posted there was an update from apple pushed out yesterday. I ran the update last night, and all morning I have been pushing my system hard, running 4k footage through a hard drive and editing. So far so good. I am going to switch to the USB 3.0 hard drive and test some more. I recommend the update if you haven't done it. Seems to be working. I didn't spend $3k on a laptop to watch youtube videos. I need to edit, and it seems like Its working.

Thanks to all of you who started this thread and put information out there. jasontcox

pmaldona3

Participant

Hey Everyone, I just got a Creative Cloud update for Premiere Pro, After Effects, Audition, Media Encoder, and Prelude. Hope this is the fix we need!

S

schmollywood

Known Participant

I'm afraid its not. Kevin from Adobe mentioned on the long thread on this issue that this latest update does not yet include the bug fix for this issue:

Re: Graphics Issue on my macbook pro 2016 when using premiere

P

PGR78

Participant

Hey.

Same problems here with the GPU Radeon Pro 450.

Trying to learn how to use FCPX.... quite hard.

Pierre

C

catalinmicu

Participant

MacBook Pro - Late 2016 (touchbar) 2.9GHz i7, Radeon Pro 460, 16GB Ram, 1TB SSD

Got it on Friday 13, started with a lot of kernel panics errors then after several clean installs I start rendering a project into Premiere Pro CC2017... The system crash (GPU) and I had to force restart the laptop. I notice that when its rendering the touchbar is frozen sometimes... I think a big fault it has to be by apple side also because I'm having a lot of crashes without using premiere but those are kernel panics... the only crashes that I get with premiere are GPU errors and also the touchbar is frozen when its rendering....

On Monday 16 I was with the laptop and drop it at the service... they call me today and said that they did all the verification and all the tests today and everything its working fine... but.. idk

Brand New MacBook Pro 2017 Graphics card freaking out and a lot of crashes (new UPDATE) - YouTube

T

thejasonelam

Participant

I've spent all day on the phone with Adobe and Apple with this issue. After spending an hour on the phone with a Sr. Advisor from Apple, we determined that the ONLY Mac with the system requirements to use Premiere is a Mac Pro (the trashcan Mac, not the MacBook Pro). The graphics card is the major issue here. After spending time on the phone with Adobe, they blamed Apple for the problem saying they're "doing their best to collaborate" and would not give any indication for when this may be resolved. It seems rather interesting to me that a company such as Adobe would not keep up with the latest tech specs for a platform they claim to support.

I filed for a refund, and was told they would not give me one. I asked to speak with a supervisor to learn more about the issue and how it could be resolved, and the person I was talking to refused and said they would tell me the exact same thing. Rude and horrible customer care.

Here's the best info I can share pertaining to system requirements. My advice - if you want to use a Mac, go to FPC. I'm dropping Adobe. Horrible service and not compatible with Mac users.

https://helpx.adobe.com/creative-cloud/system-requirements.html

I

ianm63577883

Participant

If the person on the phone refused to allow you to speak with a supervisor, you need to lodge a formal complaint about that because it's disgusting behavior. Please follow up with that until you get an apology and a refund.

H

hunterp75995293

Known Participant

Just wanted to let ya'll know that adobe granted me a month of service. I would recommend you all do the same. ALSO to see the work around in video format: here you go:

K

katwat

Participant

I've read through this thread and can sympathise with all your issues. What I find interesting though is that everyone is blaming Adobe for the issue and no-one seems to want to acknowledge Apples role in it. Granted Adobe seems to optimize their products for nVidia graphics cards and some AMD but my question is why does Apple choose not use any of the recommended GPUs in their laptops? Why is Apple so restrictive with the specifications / upgradabilty of their products because lordy we pay enough $ for them. That's one of the main reason many people move away from Apple products, too great a price for lack of flexibility - it's a simple fact that you can get a customized windows laptop that does run Premiere with higher specs for Much less than a MBP. Would it really hurt Apple to finally have a bit of flexibility and choice in the hardware that can be used their products? ... well yes it probably would because then they couldn't push Final Cut Pro if they allowed Premiere Pro to function effectively

S

stanislavm62440838

Known Participant

NVIDIA(CUDA) + Premiere Pro = GLITCH|CRASH Read forum threads its nightmare issue.

AMD + Premiere Pro = All ok until 2016/2017 / NOWADAYS = GLITCH|CRASH

So you think Apple is bad? Or NVIDIA? Or AMD?

Two powerful GPU manufactures and all them glitch?

No, thats Adobe issue. Unfortunately

chrisw44157881

Inspiring

i can't find the post right now, but the problem is with sierra, not adobe or your gfx cards.

solutions i've seen thus far:

1.change render to software

2.change Render Engine to Metal;Click the little wrench button Scroll down and select "High Quality Playback" "

3.You need to rollback your OS to El Capitan 10.11 if you want cuda support. sierra is not yet supported(even though adobe says so on their website).

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