media encoder CS6 patch file

[lifeguardlloyd]

When I go to the link to download the patch, I get a message that the file does not exist. Any help is appreciated.

[John T Smith]

As of 8-19-19 downloads for non-Cloud programs are back
The updates page is back https://www.adobe.com/gr_en/downloads/updates.html
But it has at least some links that do not work

If the above link does not work, read below

IMPORTANT NOTE:
The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number
.
Go to https://www.adobe.com/about-adobe/contact.html
-click on the Chat bot on the bottom right hand corner of the first screen
--the chat bot is the circle with a funny looking box with 3 dots inside
-click on Downloading or Installing, then type Agent
.
Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support
.
AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

[lifeguardlloyd]

This does not lead me to any download links

[Ann Bens]

Best is to Contact Customer Care only if you have bought CS6 and have a serial number.

[lifeguardlloyd]

The solution from Customer Care is to uninstall PrCS6 and reinstall. I'm disappointed that a simple patch won't fix the problem. I will find a day between projects to do this.