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kyledettman
New Participant
July 9, 2018
Question

Media Encoder not installed, but it is.

  • July 9, 2018
  • 2 replies
  • 6389 views

Hi. So here's the scoop.

I've been working on a project for several weeks now, using the proxy workflow, and everything has been smooth. Then today, I open Premiere and suddenly Premiere notes that "This project was saved on another machine with ingest settings enabled. Click OK to continue using these settings. Click Disable  to turn off ingest. Click Settings to make new selections."

This is worrisome because I've only worked on this project on one computer- there is no 'other machine'.

Nevertheless, I click OK to continue using these settings.

Premiere then responds "Adobe Media Encoder is not installed. Please download and install it to use this feature."

But the thing is, I HAVE Media Encoder installed! I haven't touched anything since I last opened the project. So I Uninstall Media Encoder, restart, then re-install Media Encoder, but the error still persists.

    This topic has been closed for replies.

    2 replies

    Vidya Sagar
    Community Manager
    Vidya SagarCommunity Manager
    Community Manager
    July 10, 2018

    Hi kyledettman, CrizzleCrazzle,

    Sorry for the trouble. Please share more details about the issue for investigation.

    What are the system specs(OS, RAM, GPU, CPU)? What is the exact dot version of Premiere Pro & Media Encoder? FAQ: How to find the exact version of Premiere Pro you're using?

    Is there an Anti-virus or firewall enabled? If yes, disable & check the issue.

    Thanks,

    Vidya

    K
    kyledettmanAuthor
    New Participant
    July 10, 2018

    Hey Vidya,

    Please find my specs below.

    MacBook Pro (Retina, 15-inch, Late 2013)

    Processor 2.3 GHz Intel Core i7

    Memory 16 GB 1600 MHz DDR3

    500 GB HDD

    Graphics NVIDIA GeForce GT 750M 2048 MB Intel Iris Pro 1536 MB

    macOS High Sierra (Version 10.13.5)

    Premiere Pro CC Version 12.1.1 (Build 10)

    Media Encoder CC Version 12.1.1 (Build 12)

    No anti-virus or firewall.

    MLiaDB
    MLiaDB
    New Participant
    October 23, 2018

    Hi Lía,

    It is a version conflict issue. It requires both applications updated to the same version.

    Please update Premiere Pro to 13.0 version and see if it works.

    Thanks,

    Vidya


    Great Vidya! Thank you very much!!

    Cheers,

    Lía

    C
    CrizzleCrazzle
    New Participant
    July 10, 2018

    Same exact issue. I was literally just working on this file and then I went out for lunch and came back. There is no "Other machine" for me either. What's going on... I was also forcibly signed out of CC and had to re sign in. Please fix ASAP!

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