Mercury Engine missing after nVidia Video Card up grade

[Bob_Dix_Photographer]

Mercury Engine missing after nVidia Video Card grade  How do I get the new driver to run the Mercury Engine  ?

Premerie Pro CS  5.5.2

[Trevor.Dennis]

Bob, you might do better in the Premiere Pro Hardware forum with this.  I, or one of the other mods, can move it if you like?

[Ussnorway]

moved to early premiere pro... if you get not joy we can try somewhere else

[John T Smith]

If your nVidia card has at least 1Gig of video ram, use the nVidia Hack http://forums.adobe.com/thread/629557 - which is a simple entry in a "supported cards" file, this is for CS6 and CS5

[Bob_Dix_Photographer]

Thanks,

It has 1GB Ram

[Bob_Dix_Photographer]

Thanks, John

[John T Smith]

>after nVidia Video Card up grade

Did you follow the instructions I posted to be sure your new card is in the list?

If you upgraded to a card that is not in the list, you must add it yourself or Mercury won't work

[Bob_Dix_Photographer]

John,

Dell tells me they reinstalled the Fx4000 /FX3800 nVidia Quadro  drivers, it has been working for 5+ years so it should work now.., but, the Mercury Engine is blacked out >

I'll see how i go with the editing and effects etc and if it is too slow I will do a complete reinstall. in any case the Pro Dad Stabilizer needed manual rendering with the stabilizer anyhow.

thanks for your advice.

Thanks,

Bob

[Bob_Dix_Photographer]

Well I did eventually get NVIDIA Technical Service to fix the issue and the Mercury Engine was reinstalled easily

[Ussnorway]

a happy ending, yippee!

[Ann Bens]

Might not want to update the driver.

CS5 is quite old.

[Bob_Dix_Photographer]

Ann,

The latest driver was installed by Dell and works very fast, but, in the project  setting it is blacked out.

I have had no need to upgrade Premiere Pro as the software is still very capable of working with high definition from our Sony HXR- NX 30 P and Canon 5 D mark II mov. H264 . files., it has just completed a 2 hour production of The Netherlands  would you believe.

It even feels as though I do not need the Mercury Engine at all ????????? , it does work on the Dell M6600 and it is similar in performance.

I just do not get it.

This Premiere Pro has completed 100s of high definition productions with no problems in the past 5-7 years and very few issues.

thanks,

Bob

[Bob_Dix_Photographer]

Trevor,

Move it if you must,

Thanks

1.  Re: Mercury Engine missing after nVidia Video Card up grade

  

       Trevor.Dennis     Jun 26, 2017 9:08 PM  (in response to Bob Dix)   

Bob, you might do better in the Premiere Pro Hardware forum with this.  I, or one of the other mods, can move it if you like?

Correct Answer