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300188
Inspiring
February 2, 2019
Answered

Mercury Playback Engine GPU acceleration (CUDA) is Not Available in Adobe Premiere CC 2019 nor in Media encoder.

  • February 2, 2019
  • 4 replies
  • 4693 views

Hello, I have discovered when running Premiere Pro CC or Media encoder  that nor GPU mercury playback engine software only nor the CUDA acceleration are available (they are greyed out) I am running the following configuration,  I don't understand why. I don't know what to do.  Can someone help? Thank in advance.

  


Motherboard
Gigabyte X99 AORUS 7
ProcessorAMD Ryzen 1950x (16 coeurs / 32 Threads) 3.5GH
RamDDR4 RAM 64Go G.Skill Ripjaws 5 Rouge
GPU cartes graphiques x22x ASUS ROG STRIX GTX 1080TI 11G
Disque Système (récuperé de l'ancien système 2014)Samsung Serie 840Pro 512Go
BoitierAntecP183 V3
AlimentationSeasonic M12II Evo Modulaire - 850W
RefroidissementVentirad pour AMD Ryzen
Graveur Blu RayLG BH16NS40 (acheté en 2014)
OSWindows 10 64Bits
Stockage1 donnéesWD 2To Caviar Black
Stockage 2 vidéoWD 9To Caviar Black (3x3) Raid0
    This topic has been closed for replies.
    Correct answer RjL190365

    Your installed driver supported only CUDA 9.0, AFAIK. You will (for WHQL drivers) need driver version 397.64 or higher in order to have CUDA 9.2 support. Driver version 411.xx introduced CUDA 10.0 support.

    4 replies

    3
    300188Author
    Inspiring
    February 3, 2019

    PROBLEM IS SOLVED. Thank you to those who helped me.

      3
      300188Author
      Inspiring
      February 3, 2019

      Thank you very much RjL 190365 . I downloaded driver 9.2 - The problem is solved with the new driver. Thanks again

      3
      300188Author
      Inspiring
      February 3, 2019

      Hi Neill, I have at the moment only one GPU installed. My graphic card is a GeForce GTX 10TI - Pilot version 388.13

      I see from Adobe support niote of October 4,2019 that "CUDA graphics acceleration will require CUDA 9.2 drivers....therefore there must be a way to get Cuda accelleration..." Therefore there must be a way. Can you help me further?

      Thanks in advance

      Cristiana

      R
      RjL190365Correct answer
      Legend
      February 3, 2019

      Your installed driver supported only CUDA 9.0, AFAIK. You will (for WHQL drivers) need driver version 397.64 or higher in order to have CUDA 9.2 support. Driver version 411.xx introduced CUDA 10.0 support.

      R Neil Haugen
      R Neil Haugen
      Legend
      February 2, 2019

      Are the two 1080's set in SLI operation mode, connected, essentially? If so, try to de-SLI them.

      Neil

      Everyone's mileage always varies ...
      3
      300188Author
      Inspiring
      February 2, 2019

      Thank you for your reply.

      But please could you tell me how do I get to use the GPU memory. What is SLI and where can I find information about it?

      Thanks again

      Cristiana Grillo-Bontemps

      Le 2 févr. 2019 à 21:09, R Neil Haugen <forums_noreply@adobe.com> a écrit :

      SLI operation mode,

      R Neil Haugen
      R Neil Haugen
      Legend
      February 2, 2019

      Sometimes on installing two GPUs they are connected to each other, and that is called SLI. This is something you would need to know about your machine as "we" can't see into the case from "here".

      Neil

      Everyone's mileage always varies ...
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