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Mogrt import error window - 'chunk in file too big'

Explorer ,
May 15, 2020 May 15, 2020

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Anyone know how to open a AE motion graphics template on the timeline without getting this error:  "After Effects error:  chunk in file too big - probably unsupported file version (33 ::: 7)"?

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Anywhere, Error or problem, Import

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Adobe Employee ,
May 15, 2020 May 15, 2020

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Hi loriw64447683,

 

Sorry about the poor experience. How are you importing/installing the motion graphics template? Are you using the Install Motion Graphics Template icon at the bottom of the Essential Graphics Panel?

EGP.jpg

Let us know, we're here to help.

 

Thanks,

Sumeet

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Participant ,
Aug 22, 2021 Aug 22, 2021

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That wont help open the project file. Can you please help me open mine? https://community.adobe.com/t5/after-effects/chunk-in-file-too-big-can-someone-please-help-me-open-i...

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