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mandicreally
mandicreally
Inspiring
February 17, 2019
解決済み

Motion Graphics Templates is Corrupt!!!!

  • February 17, 2019
  • 返信数 11.
  • 37905 ビュー

Premiere Pro keeps "Corrupting" my Motion Graphics templates and has basically made that function completely unusable for me.  Whether it be the stock templates that come with Premiere Pro, or the handful of templates I BOUGHT from Adobe Stock, when I drag them onto my timeline I get a "Motion Graphics Template is Corrupt" error message. 

I've tried deleting the templates from Premiere.  I've tried re-downloading them fresh from Adobe Stock. I've tried Reinstalling Premiere.  I've tried wiping every trace of Premiere out on my computer and fresh installing.  All of these things have failed.  MAYBE I could get Templates to work again for a few projects and forget the problem, but suddenly I'd drag one on and it would start all over.  Some of my templates don't give me the error but also don't do anything.  If I go to their "edit" tab, it is blank and has zero information or effects. 

It seems like sometime in the last few updates Motion Graphics Templates have become broken and it is infuriating.  Especially when I've paid good money for templates ($20 a pop usually) TO ADOBE and they are not working. 

I cannot be the only one facing this, am I?

      解決に役立った回答 DaciaSaenz

      Hi All, 

      I finally was able to reproducce a corrupt Mogrt on a Mac and learned that it fails for a completely different reason than the "Mogrt is Corrupt" issues we were seeing on Windows. 

      After unzipping the mogrt and trying to open it I realized that the unzipping process was not happening. The .Zip folder was turning into a. CPGZ file instead everytime I tried to open it. And clicking the .CPGZ file to try to "open" it just created yet another .Zip file and on and on in an endless loop. So in this case the "Mogrt is Corrupt" error is valid. The Mogrt IS corrupt without the ability to unzip the contents of the .zip folders where the .aep lives. 

       

      After doing a bit of google sleuthing, it looks like Mac's can get into this state when a zipped file (that is what a Mogrt is) doesn't download correctly. Sometimes, a download says is complete but really it only downloaded 99% of it. Or it may be that the file needs to be downloaded from another Browser.

       

      I re-downloaded a copy of the Stock Mogrt that was giving me trouble from a different source and it worked! It also somehow fixed the one I was having an issue with.

       

      Here is a link that I found with some workarounds: https://osxdaily.com/2013/02/13/open-zip-cpgz-file/

      I think the best thing to do is re-export or re-download the file and try again.

       

      And here is another article about this.

      https://osxtips.net/cpgz-file-on-mac/

       

       

      Hope this helps! 

      Dacia

      返信数 11

      M
      Maya22840837sx3m
      Participant
      January 26, 2022

      SOLUTION FOR WINDOWS:  Hello!

       

      I believe I found a solution for this issue on Windows and possibly Mac.  So, this issue is that the project file's location extension is too long for the scratch disk location.  The solution is to save your project to a location with a shorter extension.  My location extension was too long because I was working from an AutoSave of an AutoSave of countless other Autosave folders deep within my projects folder.  As soon as I saved it to a new location and with a shorter name the MOGRT file opened perfectly fine.  So if you do these two things, it should work:

       

      1. save to shorter file destination
      2. save with shorter filename (if #1 fails)

      Hope that helps! like this comment so i'll know if it was helpful or not!

      Happy editing!

        U
        Utis
        Participant
        December 5, 2021

        Hey Dacia,

        maybe you could help me too. I have the same issue and followed all the advise in here and it still doesen't work. I work with the new 2022 version of Primiere Pro and the scratch disk is the same as my projects, which is not to far away from my root. I also set the max path just like in the workaround.

        I hope you can help me. If you need more infos just ask

         

        DaciaSaenz
        Community Manager
        DaciaSaenzCommunity Manager
        Community Manager
        December 13, 2021

        Hi Utis, 

         

        Could you please send me the file that is failing for you via DM? 

        Is it possible that its over 4gb in size? 

         

        When you say "it doesn't work" what do you mean? Do you get an error message or does it drop onto the timeline but nothing renders in the Program Monitor? 

        Any screenrecordings would be super helpful for me to help diagnose. 

         

        Thanks so much,

        Dacia

        - Dacia Saenz, AE & PR Engineering Teams
          C
          CEBarnett
          Participant
          April 8, 2020

          Thank you Dacia, I am experiencing this issue on a Mac.

          justdushawn
          justdushawn
          Participant
          January 21, 2020

          GOD BLESS YOU FOR THIS ADVICE 😄 ive changed the folders and it worked 😄 wohoo

            DaciaSaenz
            Community Manager
            DaciaSaenzCommunity Manager
            Community Manager
            January 22, 2020

            Yay!! I'm so happy that worked. Unfortunately, the Win 10 OS solution I posted above because the limitation is in AE itself. Because of this, the tiny inception AE inside of Premiere Pro that makes Mogrts possible, totally bails on the process. Luckily, the workaround is not too bad. 

             

            Happy to hear you're back on your feet! 

             

            Cheers,

            Dacia

            - Dacia Saenz, AE & PR Engineering Teams
            M
            matthewc24167179
            Participant
            January 6, 2020

            Hi Dacia - can you help me - I'm having trouble importing .mogrt files into Premier - my Windows10 Dell pc (new) just tells me I don'y have permission. Not sure what to do.

             

            M
            matthewc24167179
            Participant
            January 6, 2020

            Just tried loading one of the built in motion graphics templates - and Adobe has stopped loading at 85% - tried before and it crashed the programme. Please help.

            DaciaSaenz
            Community Manager
            DaciaSaenzCommunity Manager
            Community Manager
            January 8, 2020

            Hi Matthew,

             

            I'm sorry you're having issues. Can you share a screen recording of what you're experiencing? 
            Also would you mind setting your Motion Graphics Template Media Scratch Disk to the /Desktop and seeing if that resolves your issue? 

             

            Cheers,

            Dacia

            - Dacia Saenz, AE & PR Engineering Teams
            DmbMonk
            DmbMonk
            Participant
            December 6, 2019

            this did not fix the problem for me and im dying!!!! I have a huge project im working on and the mogrt was a big part please help!

            DaciaSaenz
            Community Manager
            DaciaSaenzCommunity Manager
            Community Manager
            December 6, 2019

            Hi @dmbmonk, 

             

            Don't DIE!! Lets try to figure out what is going on. Can you share some details and screenshots of the issue?

            Did you change the location of your Motion Graphics Template Media Scratch Disk in the Project Settings?

             

            - Dacia Saenz, AE & PR Engineering Teams
            F
            FinkIT
            Participant
            December 13, 2019

            Hi Dacia,

             

            For me the problem shows up at the newest Version of premiere pro. 
            With version 13.1.5. everything works out fine. As soon as i install 14. premiere says my mogrt is corrupt.

             

            Can  you help me here?

            DaciaSaenz
            Community Manager
            DaciaSaenzCommunity Manager
            Community Manager
            November 16, 2019

            Alright! We finally got an in-house repro!! Whew! I've been chasing this ghost in the machine for quite awhile! It looks like the "Mogrt is Corrupt" issue occurs when the Motion Graphics Templates Media scratch disk is set to a folder that is nested so many levels deep or in folders with really long names that goes beyond the 260 character limit that file paths on Windows machines are limited to by default. The .aegraphic files within a Mogrt gets unpacked in the Motion Graphics Templates Media folder inside of folders with a Unique ID that also has a really long string of characters. It throws Windows over the edge to where it doesn't recognize the file path as valid.

            We are looking into a workaround on our end but in the meantime, I found this article that shows where you can go in Win 10 to change this limitation. https://mspoweruser.com/ntfs-260-character-windows-10/ 

            You can also open Project Settings and change the Motion Graphics Template Media Scratch Disk to a new location with fewer nested folders or closer to the root.

             

            I have not been able to reproduce this issue on a Mac though. It looks to be specific to Windows. But if you are experiencing this issue on Mac please reach out 🙂 
            Hope this is helpful! 

            Dacia

            - Dacia Saenz, AE & PR Engineering Teams
              J
              Joe5C27
              Participating Frequently
              March 23, 2021

              Any updates on other solutions? I followed this link and I don't even have the last step available. The specific MOGRT I've been using for literally a year just stopped working yesterday, and now I have to ctrl alt delet shut down Premiere any time I attempt to do anything with the MOGRT file. Premiere is beyond broken for me, and it's stupidly frustrating. 

              DaciaSaenz
              Community Manager
              DaciaSaenzCommunity Manager
              Community Manager
              March 24, 2021

              Hi @Joe5C27 

              Unfortunately, this is a limitation of Windows 10 OS. The only thing you can do on your end is to move the Motion Graphics Template Media Scratch Disk folder (Project settings in PR) to a location on disk that is not so deeply nested. 

              The fact that Premiere is hanging though when you add it, leads me to think there is another issue here. Was it working in older versions of Premiere? Did you update to 15.0 and it stopped working? 

              Can you please send me the Mogrt that is giving you headaches? There could be a number of things going on and its much easier to help if I can reproduce this on my end. 


              Thanks in advance, 

              Dacia

              - Dacia Saenz, AE & PR Engineering Teams
              C
              Community Expert
              Carlos ZiadeCommunity Expert
              Community Expert
              August 20, 2019

              if system language is not the problem in analyzing expressions that come with mogrts,

              then it is the location where these mogrts should be saved, at the base level...

              in most cases, this is it...

              pcwebschool
              pcwebschool
              Participant
              October 30, 2019

              What do you mean by "base level", has to be in a specific location, can you help me, please? I'm saving the mogrts file in the same location as the prproj file of the project but I still get the error message. Maybe I'm missing something...

               

              B
              brianz3681321
              Participant
              July 2, 2019

              Make sure to have the premiere file is saved to the base level of your project folder. (not to an auto saved folder). By opening up, your project FROM an auto-saved file (then perhaps saving it again in the same auto save folder) can cause this exact issue.  I fixed this issue by copying out of the auto save file to the base level of the project file, I opened up from the base level. now, installing (the same (corrupt)) motion graphics template were no longer corrupt.  Hope this helps.

                S
                Swish302
                Participant
                July 5, 2019

                this was my exact issue, thank you so much!!!!!!

                C
                Community Expert
                Carlos ZiadeCommunity Expert
                Community Expert
                February 18, 2019

                In addition to Neil's requests which I totally agree with, some Adobe Stock mogrts might need to be re-opened in After Effects

                latest version if you are on Premiere latest version (CC2019) and exported back from After Effects as mogrts, AND MOST IMPORTANTLY you have to run latest EXPRESSION UNIVERSALIZER version for possible expression errors before exporting

                mogrts from After Effects.

                Anyway, as Neil requested, we need those details to be able to help you the best we can

                R Neil Haugen
                R Neil Haugen
                Legend
                February 18, 2019

                Carlos, great post ... thanks!

                It is kind of annoying how many mogrts need to have that universalizer run, but ... wise to know!

                Neil

                Everyone's mileage always varies ...
                C
                Community Expert
                Carlos ZiadeCommunity Expert
                Community Expert
                February 19, 2019

                yeah Neil and yesterday I just received an email to update to the latest Expression Universalizer, I guess this has to be a new and essential feature to be built inside After Effects in coming versions... Anyway it is stated in the submissions rules that all authors must run expression universalizer even when mogrts first started, but as you know, compatible premiere pro and after effects updates is a must have, in addition to the updates that Expression Universalizer went through since then...

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