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.MOV exports are currupted!

New Here ,
Aug 26, 2017 Aug 26, 2017

When I export a .mov formated video from encoder or premiere pro, I can't play them back using any software such as quick time player. Can someone help?

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LEGEND ,
Aug 26, 2017 Aug 26, 2017

Please post a screen shot of your export settings summary, like this example below:

ME Export settings.png

MtD

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New Here ,
Aug 26, 2017 Aug 26, 2017

Capture.PNG

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Community Expert ,
Aug 27, 2017 Aug 27, 2017

I would start by changing your export format to progressive rather than lower interlaced.

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New Here ,
Aug 27, 2017 Aug 27, 2017

Didn't work

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Community Expert ,
Aug 27, 2017 Aug 27, 2017

Are you on Mac or Windows?

If on Windows did you try the steps that I posted above?

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Community Expert ,
Aug 27, 2017 Aug 27, 2017
LATEST

On the Mac the file needs to be converted first by QT before it can play the file (cineform codec)

On windows install VLC 2.2.0 and this plugin Kolor | CineForm VLC Plugin and you will be able to play cineform files.

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Community Expert ,
Aug 26, 2017 Aug 26, 2017

If on Windows:

I would try installing the Quicktime Codecs only. Codecs only because of security problems.

Heres the link. https://www.apple.com/quicktime/download/

Then follow these instructions:

  1. Click on the Next button on the first page on the installation wizard.
  2. Accept the License Agreement.
  3. Select Custom install
  4. Only enable QuickTime Essentials. Disable everything else.
    If you use Sony Vegas, then you also need to install the QuickTime Player.
  5. Now you will be on the Destination Folder page.
    Uncheck the boxes for Install Desktop shortcuts and Automatically update QuickTime and other Apple software
  6. Click on the Install button. The installation will now begin.
  7. Click on the Finish button.

Then restart your apps and try playing again.

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