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mp4 (from go pro 8) files plays choppy in premiere pro(video and audio)

New Here ,
Aug 05, 2024 Aug 05, 2024

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I have the latest version of premiere pro.
mp4 (from go pro 8) files plays choppy in premiere pro (video and audio). 
gpu drivers are updated. how can i solve it?
all the files have the same problem.
 here are the file properties.
file properties.png
here's is a video of the file in premiere source monitor:



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New Here ,
Aug 05, 2024 Aug 05, 2024

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 I now realized that it is happening with all kinds of footage. what is wrong with premiere?

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Community Expert ,
Aug 05, 2024 Aug 05, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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New Here ,
Aug 05, 2024 Aug 05, 2024

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thanks

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Explorer ,
Aug 05, 2024 Aug 05, 2024

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What is the footage like when it's exported?

 

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New Here ,
Aug 05, 2024 Aug 05, 2024

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it is smooth when I export it.
BTW the raw footage is smooth playing in insta 360 for example.
what could be the problem in premiere? i deleted  media cache files

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Explorer ,
Aug 05, 2024 Aug 05, 2024

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a few basic ideas to try would be to do a full render of the footage when it's in the timeline... Sequence > Render effects in to out. 

 

Another trick would be making sure the footage is stored on your actualy device you're editing from rather than an external hard drive etc. 

 

If the export is okay, it may simply be that your computer cannot handle the speed of file

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Community Expert ,
Aug 05, 2024 Aug 05, 2024

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Check the Audio Hardware Preferences. Default Audio Input should be set to No Input.

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New Here ,
Aug 05, 2024 Aug 05, 2024

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thanks for all the help.  I made a rookie mistake and didn't restart the computer before trying other solutions.
 restarting my computer fixed it!

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New Here ,
Aug 29, 2024 Aug 29, 2024

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An update: restart does help, but after a while, the problem returns. There are no problems in other video players.
 there is enough space on all discs.  Here  is my system info and my display info:display info.pngsystem info.png
I hope someone can help

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