The situation:I have 3 video cards that I cannot deactivate (1 integrated, 1 new, 1 old)I have the latest Windows and PP versionI updated all the driversThe MP4 sources are not recognizedI cannot link the media in any wayThe projects were working 1 day ago What I have already tried:Restart the PCDelete the cache (as manually, as through the settings)Rename / move the files (even the extension, in the past that was resolutive)

An important update: I removed the video card and the problem persists! I have tried to:Uninstall and install againUse the adobe removal tool Nothing! Premiere continues to crash after the splash screen!

J

j_will_i

Known Participant

Question

MP4 NOT recognized and link media NOT working after video card drivers update

Forum|Forum|3 years ago
March 17, 2022
5 replies
1151 views

The situation:

I have 3 video cards that I cannot deactivate (1 integrated, 1 new, 1 old)
I have the latest Windows and PP version
I updated all the drivers
The MP4 sources are not recognized
I cannot link the media in any way
The projects were working 1 day ago

What I have already tried:

Restart the PC
Delete the cache (as manually, as through the settings)
Rename / move the files (even the extension, in the past that was resolutive)

This topic has been closed for replies.

J

j_will_iAuthor

Known Participant

An important update: I removed the video card and the problem persists!

I have tried to:

Uninstall and install again
Use the adobe removal tool

Nothing! Premiere continues to crash after the splash screen!

J

j_will_iAuthor

Known Participant

Does no one have a similar situation?

Richard van den Boogaard

Community Expert

Honestly, I don't think that many people will have 3 video cards in a single system, no.

Aren't you able to physically take out the GT520 card (you may need to deinstall it first)?

J

j_will_iAuthor

Known Participant

Yes, I can but I need it, I have a lot of monitors.

R

RjL190365

Legend

You must completely remove and uninstall that GT 520. Neither Nvidia nor Adobe supports that GPU any longer: The very last driver version Nvidia ever released for that GPU dated from way back in March of 2018. It is completely obsolete, not just old. And newer versions of your favorite programs will hiccup or refuse to even run at all if you still have older hardware installed.

The currently available versions of Premiere Pro now absolutely require a graphics driver version dated no earlier than September 2021 in order to even run properly.

As a result, you are using two GPU drivers for your discrete GPUs which completely conflict with one another. And this is the real cause of crashing in Premiere Pro.

And all this is part of a pact between all of the major computer tech companies - both hardware and software. A domino effect, in other words.

J

j_will_iAuthor

Known Participant

Please read everything, what you say is not true: everything was working until the last driver update. I have never had problems with other software.

Having already purposely bought a new video card for PP, it is completely absurd that I am forced to buy a second one. I have multiple screens and cannot remove it.

R

RjL190365

Legend

Re-read again. Newer GPU drivers do not play well at all with older drivers, especially if they are both from the same company. And Nvidia drivers dated later than March 2018 are now no longer compatible at all with your GT 520. In other words, you did update the GPU driver, but that newer driver recognized only your newer GPU. That's why there is a conflict between the two. And more than likely, the installation of the newer driver completely overwrote the older driver, resulting in that GT 520 now running with only Microsoft's basic display driver.

My conclusion that that GT 520 is obsolete and no longer supported came from Nvidia itself. You had completely missed or ignored all EOSL announcements from the GPU maker itself. Fermi's EOSL had been announced way back in March 2018, with the very last actual driver release for that GT 520 coming at the end of that month (version 391.35). And although the GT 520 technically remained in "legacy" support status until January 2019, no new driver releases had ever been released for it since the end of March 2018.

Also, did you update Premiere Pro itself somewhere along the line? If so, Premiere Pro has not supported any Fermi-generation GPUs at all since the release of version 13.0 (aka CC 2019).

Peru Bob

Community Expert

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

J

j_will_iAuthor

Known Participant

I have reset the preferences.

Now PP crashes after showing this error (that normally I disable from showing) and clicking "Continue with known issues...":

In the past days, this was not a problem, everything was working almost perfectly.

In the past, I have also already installed the game-ready drivers (because there are no studio versions for this model).

Now I cannot even open PP... I am going crazy... I have tried to: