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alexk50637348
Participant
November 13, 2017
Answered

Mute toggles on for no reason

  • November 13, 2017
  • 13 replies
  • 37659 views

Sooooo, I ABSOLUTELY hate the new Premiere Pro update.  Its the worst I have ever used, and I am astounded that they have got it this WRONG.  So upsetting.

But I have a technical issue that I wonder if anyone else is having.  For no apparent reason the Mute button on one of my tracks keeps turning on when I am playing back video.  It keeps happening at random times.  Does anyone know why?

    Correct answer mstegner

    Hi all,

     

    I have recently discovered that a Premiere Pro Extension named "Premiere Studio", with its Control Surface plugin, can cause audio tracks to automatically be set to "Touch" mode when opening a project/sequence.

     

    When in "Touch" mode, any interaction with an audio track control will be recorded as automation keyframe data at the track level.

     

    We are contacting the developer to address the issue, but until a resolution is reached, we recommend removing the control surface plug-in from Premiere by following the steps below:

     

    1. Open Premiere

     

    2. Open "Preferences>Control Surface…"

     

    3. In "Device Class", select any entry that is named "Premiere

    Studio"

     

    4. Press Remove Button to remove the plug-in.

     

     

    Thanks,

     

    Matt

    13 replies

    M
    Community Manager
    mstegnerCommunity ManagerCorrect answer
    Community Manager
    June 13, 2024

    Hi all,

     

    I have recently discovered that a Premiere Pro Extension named "Premiere Studio", with its Control Surface plugin, can cause audio tracks to automatically be set to "Touch" mode when opening a project/sequence.

     

    When in "Touch" mode, any interaction with an audio track control will be recorded as automation keyframe data at the track level.

     

    We are contacting the developer to address the issue, but until a resolution is reached, we recommend removing the control surface plug-in from Premiere by following the steps below:

     

    1. Open Premiere

     

    2. Open "Preferences>Control Surface…"

     

    3. In "Device Class", select any entry that is named "Premiere

    Studio"

     

    4. Press Remove Button to remove the plug-in.

     

     

    Thanks,

     

    Matt

      N
      Nima33192564gpb1
      Participant
      October 26, 2023

      I'm sorry to hear that you're experiencing the same TROUBLE and i hope the community team comes to be a resolve for this issue in the coming updates.

       

      R Neil Haugen
      R Neil Haugen
      Legend
      October 26, 2023

      Did you read staffer mstegner's post above yours?

       

      Do you have ... 

      1. Anything listed in "Preferences>Control Surface>Device Class..."
      2. Anything listed under "Windows>Extension..."

       

      And also, have you checked the Track mixer panel to see if there is something going on there?

      Everyone's mileage always varies ...
      M
      Community Manager
      mstegnerCommunity Manager
      Community Manager
      August 21, 2023

      Hi all, I'm still tracking this when I can.  I'm also looking for new info if possible.  Anyone seeing this issue, can they report back if they have:
      1. Anything listed in "Preferences>Control Surface>Device Class..."
      2. Anything listed under "Windows>Extension..."

      Please post a screen shot of that is listed there so I can investigate.

        J
        Jonas276721292f29
        Participant
        March 30, 2024

        I have this listed in 1. https://prnt.sc/W3M8HytTUKj7 but nothing available in 2.

        M
        Community Manager
        mstegnerCommunity Manager
        Community Manager
        April 1, 2024

        Hi @Jonas276721292f29,

        Do you know what utility or software is adding that entry to the Control Surface preferences?  Would you be willing to get on a phone call with me to help debug this issue?

        K
        Kidd Feng
        Participant
        April 17, 2023

        A very easy solution: directly delete the problematic one( usually the audio track 1) then problem solved

          C
          ChumFusion
          Participant
          July 6, 2023

          Your answer is the clearest!! it helped me, thank You!

            F
            FPS_Fish
            Inspiring
            September 30, 2022

            This is marked as solved. And many comments seems to feel it's the user. If it is, I have yet to find an action I'm "accidentally" doing that is muting the track. AND it makes no sense at all that only my exports are affected by the muted track. It's happened three times now where I have sent a cut for review only to find have the client tell me a dialogue track is missing. I have all my track automatiion turned to OFF. I can find no quick key that would mute my track. I don't like racing to the 'bug' assumption, but it sure doesn't feel like a 'featur'e.

            M
            Community Manager
            mstegnerCommunity Manager
            Community Manager
            September 30, 2022

            What you are describing is a separate issue not related to the track automation, can you please create a new post.  A new post will minimize the chance that your issue gets lost.

              S
              SuccessWaffle
              Participant
              May 13, 2022

              I've been trying to figure this out with a colleague for the last 6+ months. Indeed deleting the "mute" keyframes works, but we're still trying to figure out why they are getting added in the first place.

               

              As we were troubleshooting today, we figured out that Audio Track 1 on his sequence is getting set to "Touch" automation mode instead of the default "Read". In Touch mode, a mute keyframe is set whenever playback is stopped, if he's been using the track mute while editing.

               

              We've tried changing it back to "Read", but it keeps turning back to "Touch" when he's not looking (even just doing something in another program). We haven't figured out what's causing this yet.

               

              So his workaround for now is just the boycott Track 1 for now.

                Kevin-Monahan
                Community Manager
                Kevin-MonahanCommunity Manager
                Community Manager
                May 13, 2022

                Hi SuccessWaffle,
                I let engineering know about your situation. Sorry about that. Is it possible to file a bug report on User Voice? Here is the link: https://adobe-video.uservoice.com/forums/911233-premiere-pro. That way, the community can upvote.

                 

                Thanks,
                Kevin

                Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
                Black Ghost Audio
                Black Ghost Audio
                Participant
                July 28, 2021

                The Audio Track Mixer Read/Latch/Touch/Write behaviors don't appear to be working properly. The solution is as follows:

                1. Right-click on the header of the audio track that's muted.
                2. Select "Customize..."
                3. Click the "Reset Layout" button.
                4. Click the "Show Keyframes" button that's now available when you expand the track header.
                5. Within the "Track Keyframes" dropdown menu that appears, select "Mute."
                6. Manipulate the track keyframes into the "Mute: Off" position.
                7. Try not to punch a hole through your monitor.
                  michaels6986552
                  michaels6986552
                  Participant
                  August 8, 2021

                  Just stopping in to shed a little gratitude on this solution.

                  Thank you!

                  Learned quite a few things from these steps and even avoided monitor punching (I am drinking coffee though so that might have kept me at bay).

                  I
                  itsthatkidzak
                  Participant
                  May 22, 2021

                  I have the same issue. 2021. WTH.

                    X
                    x_axis
                    Participating Frequently
                    June 25, 2021

                    I have the same issue. Happening over and over and over. Very frustrating. For the industry "standard" I am getting pretty tired of Adobes quality 😞

                      P
                      potatobi
                      Participant
                      November 13, 2018

                      I ran into this similar issue a few times and it looks like the problem happens when I hit mute during playback. This somehow will then trigger the track to mute by itself everytime I hit play after. The way to fix this is to let it play (while still muted) and then unmute it as its playing. Could be a hidden preference setting or a bug that causes this to happen automatically?

                        Peru Bob
                        Community Expert
                        Peru BobCommunity Expert
                        Community Expert
                        November 13, 2018

                        Report that here:

                        Premiere Pro: Hot (3177 ideas) – Adobe video & audio apps

                        and here:

                        Feature Request/Bug Report Form

                        C
                        ChrisRakoczy
                        Participating Frequently
                        June 5, 2018

                        Check to see that you don't have (or didn't have) the automation mode in the Audio Track Mixer set to Write. If you did, you may have inadvertently written mute keyframes to the track.

                        Expand the audio track so you can see the "Show Keyframes" control. Toggle the Track Keyframes > Mute on to be visible, then delete any keyframes you don't want. The rubber band will be low for Mute Off and high for Mute On.

                          bigfootry1218
                          bigfootry1218
                          Participant
                          December 5, 2018

                          Dumb me - I was having this same problem and this was it. Thanks!

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