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MXF files causing CPU overload

Community Beginner ,
Feb 02, 2023 Feb 02, 2023

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Thought I'd try and get this diagnosed...

 

Seems certain MXF (MPEG4/H264, XAVC) files from Sony cameras (FX6, 9 and Venice) are causing Premiere's CPU usage to shoot through the roof, and stay there.  Even if not playing anything back. Even if I then close the project, the CPU stays maxed until I clost the program entirely. It bring's Premiere's interface to a crawl, and sometimes it will spit out a massive list of "error to retrieve frame" warnings. 

 

Inspecting one of these clips, I noticed that the duration of the clip changes depending on how you view that information within Premiere.  This duration also doesn't match what's seen by VLC or Avid. Thinking maybe the issue is related to this? Screenshot 2023-02-02 at 12.12.28 PM (2).pngScreenshot 2023-02-02 at 12.12.28 PM.png

 

Using Activity Monitor and looking at open files/ports, it's also clear that the file(s) with mismatching durations wreak havoc.  Not an expert, but most other files that are open in the project, and listed here do not go on for thousands of lines.  Seems like Premiere is choking here (and on many other similar files) for some reason. 

Screenshot 2023-02-02 at 12.22.55 PM.png

 

The files play back perfectly everywhere else.  They also edit buttery smooth in Avid and Resolve, at least on my system, without having to transcode to ProRes.

 

I've tried unlinking/relinking, replacing media, deleting cache, reseting prefs, uninstalling/reinstalling Premiere, and everything else on the laundry list of typical Adobe troubleshooting. No dice. Any help or an aknowelgement of an issue would be nice. 

 

2019 Mac Pro (2.5 GHz 28-Core Intel Xeon W, AMD Radeon Pro Vega II Duo 32 GB, 384 GB 2933 MHz DDR4)

Mac OS 13.2 (had issues in previous OS's too)

Premiere 23.1 (had issues in previous OS's too)

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correct answers 1 Pinned Reply

Adobe Employee , Mar 18, 2024 Mar 18, 2024

Hello @brockc54594358 ,

Thanks for the bug report. I'm not seeing comments or many upvotes. Are you still having this issue? I sure hope not. Let me know. I'll move your post to the Discussions board while we await your confirmation about the bug occurrence.

 

Thanks,


Kevin

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hello @brockc54594358 ,

Thanks for the bug report. I'm not seeing comments or many upvotes. Are you still having this issue? I sure hope not. Let me know. I'll move your post to the Discussions board while we await your confirmation about the bug occurrence.

 

Thanks,


Kevin

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