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Inspiring
July 13, 2024
Resuelto

My premiere pro has been crashing more and more over the past few months

  • July 13, 2024
  • 21 respuestas
  • 1693 visualizaciones

Every time I try to do anything other than a single-track timeline, my program constantly seizes up. It crashes incessantly and randomly, and I have to save every time I do anything to not lose progress to the 2 crashes a minute. I have never run into this issue so severely with Premiere. It's frustrating when things like cap cut have better features, are free, and don't crash. I am tired of this crap, and I have music videos to edit. What am I supposed to do with this trash? Eventually, it gets so bad that just changing the —workspace makes it crash. Unacceptable. I have a 3000$ fully optimized graphics card for this, and nothing else on my computer has any issues. What am I supposed to do to fix my premiere? I already use Cap Cut and iPhone more because of the ease of use, better UI, and superior workflow (EXTREMELY SUPERIOR to Adobe's garbage).

 

Moderator note: Please refrain from using profanity. We have minors reading here.

Este tema ha sido cerrado para respuestas.
Mejor respuesta de Luke30848038rnba

What do you mean by hardware? I just gave you the camera specs. How about asking specific questions instead of claiming you don't have any information. I Just dropped two explanations for you with as much info as I could include that is relevant. If you can't make a single inference based on what I am telling you or evcen come up will thoughtful followup questions, you really should try something else in life pal.

21 respuestas

R Neil Haugen
Legend
July 22, 2024

It looks like from your media list you have a lot of long-GOP, the H.264 type stuff ... but sadly, your CPU does not have the internal QuikSync hardware to do "hardware encoding" part for that. That's the "F" part of the KF specs. 

 

The i7-13700K CPU specs list both the internal GPU capabilities of that chip, and of course, that it has QuikSync. Which is the differention between K and KF chips.

 

So your CPU hardware has a rather heavy limitation for working with the media you're using. Bummer, that. And this is why hardware matters. Your CPU is having to do 'software' computations for all that media of yours, which is not nearly as fast nor efficient.

 

This is where the GPU you have may help with that a lot, from having looked through the Puget testing reports. The frustrating thing for us users is that I'm not sure Premiere can really use the H.264 capabilities of the GPU as "naturally" as it does for a CPU with built-in H.264 support.

 

So it would be very interesting to hear how good your H.264 playback and export encoding has been up until it started bonking on you. As that's a GPU that I have looked at for an update myself.

 

But those are basic performance potential issues ... the crashing, that's ... different. It's probably less likely to be a hardware issue with that GPU like over-taxing the power connection or over-heating. Don't know what your CPU cooling is of course.

 

And do you have any other drives involved or just the one Nvme drive?

 

Also, if you have a clip that routinely bonks things, if you could share that for testing, it would be handy.

Everyone's mileage always varies ...
jamieclarke
Community Manager
Community Manager
July 22, 2024

Hi @Luke30848038rnba - What version of Premiere are you running?  We recently made some updates in the beta version 24.6 when working with MXF files.  Please open the creative cloud desktop app under the beta apps in the side bar and try downloading Premiere Pro 24.6 beta.  Alwasys remember to hold down shift after any installation and check the boxes to clear media chache, reset plugin cache and if you have any problems you can test by disabling third party plugins to troubleshoot.  Let us know how it goes.

Inspiring
July 22, 2024

What computer specs do you need?
Here is a list of my computer parts:
CPU
Intel Core i7-13700KF 3.4 GHz 16-Core Processor
Motherboard
MSI MAG Z790 TOMAHAWK WIFI ATX LGA1700 Motherboard
Memory
G.Skill Trident Z5 RGB 32 GB (4 x 16 GB) DDR5-6000 CL36 Memory
Storage
Samsung 980 Pro 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive
Video Card
Sapphire NITRO+ Radeon RX 7900 XTX 24 GB Video Card

I really run into a lot of issues with multi clipping. I always make sure my footage is the same frame rate and ratio before clipping, but I keep getting the 'error retrieving frame' message and then I am met with crashes and lagging when I move the play head. Hoping this helps. thanks.

R Neil Haugen
Legend
July 16, 2024

I've long experience in troubleshooting Premiere issues, and a long record of successfully doing so. But to troubleshoot any issue takes information. Not one of the engineers could help you without also getting the basic data, the very simple, normal and always requested data for troubleshooting.

 

I simply don't understand why you don't want to help get your issue fixed ... which is all I'm trying to do. But I'm not omniscient. We all need your help so we can get you going.

Everyone's mileage always varies ...
Inspiring
July 16, 2024

Thank you Kevin, Neil can't seem to understand that my issue is extremely simple.

Kevin J. Monahan Jr.
Community Manager
Community Manager
July 15, 2024

Hi,

I'm Kevin, one of the moderators here. Thanks for filing your bug report, Luke. I hope the team will respond shortly.

 

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
R Neil Haugen
Legend
July 15, 2024

You are having problems with processing and an application on your computer. So the natural, and required data for helping, is to know what hardware your computer is. I'm not asking for fun.

 

I've rather more experience troublshooting than the average bear, btw ... and never ask frivolous questions.

Everyone's mileage always varies ...
Luke30848038rnbaAutorRespuesta
Inspiring
July 15, 2024

What do you mean by hardware? I just gave you the camera specs. How about asking specific questions instead of claiming you don't have any information. I Just dropped two explanations for you with as much info as I could include that is relevant. If you can't make a single inference based on what I am telling you or evcen come up will thoughtful followup questions, you really should try something else in life pal.

R Neil Haugen
Legend
July 15, 2024

So one camera media is an MXF of Canon X-AVC 422 8bit long-GOP/H.264. 

 

And the other is a GoPro, also long-GOP, and GoPros are about the nastiest at recording long-GOP made.

 

So what is your hardware? Again, the details matter. I still can't even start to guessing.

Everyone's mileage always varies ...
Inspiring
July 15, 2024

Okay maybe this will help. I just booted up a brand new project. Imported 2 cameras. First one is a canon xc15 in 1080. Second is a gopro in 4k. Editing the gopro footage seemed fine for a couple seconds, just placing it on a timeline and moving it into place. I changed the sequence to 1920x1080 as well. Then I placed the gopro footage above it on the timeline. Seems like premiere really doesnt like it when I stack footage. I started cutting up the xc15 camera footage and premiere started crashing again. I don't think I am even putting it under any stress at all, so it is hard to specify an issue when even the simplest tasks are impeded by premiere's 'work flow.' That being said, I did a fair amount of element 3d effects in after effects yesterday and had no issue working with things in ae. The problem really seems to be premiere. And before you ask, I've already tried uninstalling ALL of my plugins, resetting to default, chearing cache and uninstalling and reinstalling the software. Nothing I do seems to make an impact.