My proxies won't load into the queue of media encoder

[Sean5DE8]

Every time I go to create proxy files, in premiere it says "creating proxies," but when media encoder loads, nothing happens, and none of the files load into the queue. I have the most recent versions of premiere and media encoder. I tried multiple clips from different projects, used custom ingest presets, and I even tried some of the default premiere ingest presets (which I usually wouldn't do because I like to create my own proxy ingest presets) Every time I give it a go, "creating proxies" comes up, media encoder loads, but then nothing happens. 

Does anyone have any advice on what they think could be the problem? Any help would be greatly appreciated. Thanks!

[Yiping26428828ksnr]

How to have a chat with Adobe Support, please? I tried all the above solutions, still didn't work.

[Yiping26428828ksnr]

I eventually solved the issue by calling customer service at Adobe. They offered me very good service. The customer service representative was very patient. It turned out that my computer's hardware cannot process the 4K video editing on Premier pro. So, he guided me to change some settings to enable me to edit 1080 video files.

If you are struggling to find a solution for your premier pro usage like I did, calling them would be the most direct troubleshooting way.

Here is a link regarding Premiere Pro system requirements.

https://helpx.adobe.com/in/premiere-pro/system-requirements.html

Here is a link for the phone numbers by country.

https://helpx.adobe.com/contact/phone.html

[Michael Grenadier]

thanks for posting your solution.    Hopefully it will help others...  

[Nouman30019861jebf]

Thank you so much, man. This is literally 100% working. Once again Thanks a lot I just wasted my whole weak for the solution and this one was just in 2 mins. Thaks for third time.

[humauaca@gmail.com]

I had the same issue. The solution — install the same versions of Premiere and Media Encoder. 

[Nouman30019861jebf]

Step 01  Open the run command and type "appdata" and press enter.

Step 02  Open folder Roaming and Open folder Adobe.

Step 03  Rename Premier Pro - Premier Pro.old and Rename Media Encoder - Media Encoder.old.

Step 04  Open folder Documents and Open folder Adobe.

Step 05  Rename Premier Pro - Premier Pro.old and Rename Media Encoder - Media Encoder.old.

[NwProPr]

I fully switched to creating proxies manually from Media Encoder, using custom presets (build from the ProRes proxy preset).

In our case especially, Premiere doesn't do a good job on creating proxies itself when it comes to multichannel audio. For example MXF files containing 8 separate mono tracks. Premiere will definitely mess that up, resulting in either a replaced stereo track or an 8 track proxy where every track contains the same audio.

Since then, we have separate presets for each resolution/source type. For example when we shoot in 4K, we have a ProRes proxy at 2048x1080. When shot in UHD, the proxy ends up in 1920x1080. Both set up with 8 individual mono tracks. Once, for example, the source contains a stereo track (let's say a GoPro), we create a duplicate of the preset, changing the 8 mono track setting into stereo.

Of course you can use smaller proxies, as long as you maintain the exact aspect ratio as the source.