Need help with "Unable to open file on disk" error

[brandon_3053]

I need help with this, desperately...

I have managed to follow a video fully, but for some reason my pc doesn't have media feature in optional features 

I require desperate assistance, because despite having Graphic Tools installed, it still doesn't work.

[kglad]

what app?

[brandon_3053]

Premeire Pro

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

[Nancy OShea]

[Moderator moved this from Using the Community forums to Premiere Pro.]

Please ensure that your computer exceeds the minimum technical requirements to run Creative Cloud & Premiere Pro.

• Windows 11 (64-bit) versions 23H2, 22H2; Windows 10 versions 22H2, 21H2;
• MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/premiere-pro/system-requirements.html

[brandon_3053]

I have verified the computer requirements and have sufficient resources available. 

[brandon_3053 · Accepted solution]

It was a matter of file format issue, it is now fixed