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G
GAZERADE
Inspiring
June 1, 2023
Answered

No Audio on Video Clip imported on Premiere Pro

  • June 1, 2023
  • 2 replies
  • 8424 views

Hi Adobe Support Community,

I'm having a strange issue that I'm encoutnering with video files sent to me from a specific person. When I import the file into my project it appears as though there is no audio. When I open the raw video clip on Quicktime and other applications there is audio. I don't see a waveform in premiere, there is no audio coming through the meters. I edit multiple videos daily and do not have this issue with any other clips. It only happens when I receive clips from this specific person. I've tried converting the clip with Media Encoder and that doesn't seem to help. When I send the same clip to another editor they are able to import the video with the audio no problem. I've been trying to figure out what on earth is going on and just cannot for the life of me figure it out.

Some additional info:

Clip is an MPEG-4, AAC, H.264, audio is Mono
Premiere Pro Version 23.4

Thank you!

This topic has been closed for replies.
Correct answer GAZERADE

I've double checked this. It is set to "No Input". I think if it were set to the wrong input I would be having this same issue with other video files, but as mentioned I am only having this issue with video files sent to me from one specific person. Additionally, it hasn't been until the last few months that I'm having this issue. 


This might be the answer to your problems! It was the answer for me. I hate this answer but I'm glad it fixed my issue. 
https://community.adobe.com/t5/premiere-pro-bugs/webex-presentation-audio-in-premiere-2023/idi-p/13612363

2 replies

Christian.Z
Community Expert
Christian.ZCommunity Expert
Community Expert
June 2, 2023

if its a screen recording or iphone videos, transcoding using handbrake is your best bet. however I heard that the newest release is more friendly towards such files now

G
GAZERADEAuthor
Inspiring
June 1, 2023

Some additional trouble shooting things I've done:
- Checked for Premiere updates 

- Cleared cache files

- Reset preferences

- Tried other video clips - other clips work

- re-installed Premiere

 

I'm out of ideas and am truly curious as to what the heck is going on. 

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
June 1, 2023

No audio in project window, source monitor or timeline?

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
June 1, 2023

Sorry, I should have clarified. 
When I bring the clip into my project the small symbol beside the name of the clip shows that there is audio and video. When I go to play it in my source monitor the video opens and I can scrub through but I don't hear audio or see waveforms or any signal coming through my meters. Again, looking at the symbols below video in the source monitor that indicate if there is audio and video, it shows audio and video. When I drag the clip from the source onto the timeline it brings in an audio track, but it is blank. There is no waveform. When I playback I don't hear or see audio. 

Short answer: no audio in all three. 


Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

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