No Audio on Video Clip imported on Premiere Pro

Question

Hi Adobe Support Community,I'm having a strange issue that I'm encoutnering with video files sent to me from a specific person. When I import the file into my project it appears as though there is no audio. When I open the raw video clip on Quicktime and other applications there is audio. I don't see a waveform in premiere, there is no audio coming through the meters. I edit multiple videos daily and do not have this issue with any other clips. It only happens when I receive clips from this specific person. I've tried converting the clip with Media Encoder and that doesn't seem to help. When I send the same clip to another editor they are able to import the video with the audio no problem. I've been trying to figure out what on earth is going on and just cannot for the life of me figure it out.Some additional info:Clip is an MPEG-4, AAC, H.264, audio is MonoPremiere Pro Version 23.4Thank you!

GAZERADE · Accepted Answer

I've double checked this. It is set to "No Input". I think if it were set to the wrong input I would be having this same issue with other video files, but as mentioned I am only having this issue with video files sent to me from one specific person. Additionally, it hasn't been until the last few months that I'm having this issue.

This might be the answer to your problems! It was the answer for me. I hate this answer but I'm glad it fixed my issue.
https://community.adobe.com/t5/premiere-pro-bugs/webex-presentation-audio-in-premiere-2023/idi-p/13612363

Christian.Z · Answer

if its a screen recording or iphone videos, transcoding using handbrake is your best bet. however I heard that the newest release is more friendly towards such files now

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