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no ok button

New Here ,
Nov 24, 2018 Nov 24, 2018

when i go on to audio channels there is no OK button and i cant move the box up or resize it

PLEASE HELP

PS i'm using 2019 version

977
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Community Expert ,
Nov 24, 2018 Nov 24, 2018

Can you provide a screen shot or more detail of what you're seeing? What "box" are you referring to? Help us help you.

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LEGEND ,
Nov 24, 2018 Nov 24, 2018

Past Buck's requests what is the vertical dimension in pixels of your monitor? You do have to have at least 800 pixels vertically. Some laptops don't.

Neil

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Adobe Employee ,
Nov 30, 2018 Nov 30, 2018

Hi johnh,

Sorry for your issue.

I agree with Neil. Please check the screen resolution on your computer. The option to click OK is there but it is not visible because of the zoomed resolution. I would recommend increasing the resolution.

Let us know if that works.

Thanks,

Shivangi

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Mentor ,
Nov 30, 2018 Nov 30, 2018
LATEST

Yikes.

Wouldn't that mean that a 720p HD monitor would be blind to that button ?

Shouldn't the windows API code rescale the "window' to match the OS knowledge of the screen resolution ?

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