No playback in Premiere

[TomTF]

I just got a new PC and installed Premiere Pro CC today. I create a new project, import video and when I drag that to the timeline it does not play back. I've gone to prefrences and clicked Adobe DV under playback, but this did not help. Installed and uninstalled many times. Same problem occurs.

Got Windows 10 Pro - 64GB RAM, Intel Core i9-7900X, and GeForce GTX 1080 Ti Twin x2.

Also, when I try to quit Premiere, it freezes and does nothing.

Can anyone help me?

[kulpreet singh]

Hi TomTF,

I am sorry that you are facing trouble with the playback.

• Do you have dual monitor setup or is it a single monitor?
• Is this issue specific to a media type or happening with all of your files?
• Try this: Open your project, click on File > Project settings > General and change video renderer to 'Software Only Mode' and delete previews. Let me know if that helps.

You just got a new PC, so I am assuming that you are already running on the latest video drivers.

Could you please check & confirm? NVIDIA DRIVERS GeForce Game Ready Driver WHQL

Thanks,

Kulpreet Singh

[TomTF]

Single monitor, updated drivers and changed to software only - nothing different unfortunately.

[Richard M Knight]

I would also have a look at the Audio hardware settings, they can affect playback.

[TomTF]

What should I look for?

[roby71290036]

Yep. Audio Hardware.

That's the culprit for me.

Frustrating.

[excited_Genie16B8]

What kind of media are you working with?  What camera was used?

[TomTF]

Sony Handicam FDR-AX53
4K camera, but filmed in 1920x1080 - mp4 files imported into Premiere

[excited_Genie16B8]

OK.  I would expect that to work fine on your system.  Still, I do recommend using the Proxy workflow for all H.264 media.  Stick to the included Cineform presets.

Work offline using proxy media |

Also, I recommend Step 2b below.  Report back.

Unofficial Premiere Pro Troubleshooting Guide

[TomTF]

I wasn't able to play back proxy files either. Nor different media files. It brings in footage to the timeline or source window, but it just freezes on one frame of the video. If I try to do anything Premiere freezes totally.

[Jeff Bugbee]

Does playback not work only on the timeline or can you view the footage in your Source window?

If you create Bars and Tone in your bin, are you able to play that in the Source window or on a timeline?

Are you able to upload a sample clip of the non working files?

[TomTF]

It does not play files on timeline or in source window.
Neither does the Bars and Tone.

Wasn't able to upload files to server unfortunately, so I can't give you a sample. But these files worked fine on my old computer using Premiere. I've tried a wmv-screencapture video as well - does not play.

[TomTF · Accepted solution]

It works!
I disabled a digital audio enhancer programme, did a preference reset and activated the Adobe DV button and now it does playback in both timeline and source window.

Big thanks to everyone who helped me!

[kulpreet singh]

Thanks for confirming, TomTF. I am glad that you are back on track.

Please observe it and keep us posted.

-Kulpreet Singh

[MaxJRLeech]

how did you disable your audio enhancing software? as i am having this problem too