No sound for certain mp4 clips?

[robert_chelson]

Hey guys. I had a previous project that was created in cs3.  I imported the project to cs5 and everything seems to be ok with the exception of 3 files.  For some reason these 3 (mp4) files do not have any sound.  They do have sound when playing in winamp or windows media player.  Unfortunately when I put import into premiere pro cs5 they show no sound.  I have other mp4 files which work perfectly fine.  I even tried to delete these files and reimport then. No such luck.

Anyone have any info on this? Perhaps some workarounds?

thanks,

Rob

ps - i even tried a new blank project and imported the file. same result, yet other files work fine.

[alexl26096654]

SIMPLE SOLUTION!

I have had this issue in the past.  It is a pretty simple fix IF AND ONLY IF this error occurred on your part: you can have an mp4 file on your computer that simply says the file name, for instance "My First Project".  HOWEVER: If the file doesn't have the extension listed, "My First Project.mp4" then Premiere has a hiccup with it.  It will play video but no audio.  It is still an mp4 codec but the audio portion will not register.  Just locate your file destination and rename the file by adding the '.mp4' extension.  It may ask for administrator authorization depending on where the file is located.  Then, delete the link within Premiere to the old version (it will show as offline anyhow) and using your Premiere Media Browser, relocate the file with the '.mp4' extension and vuala!  You should have audio.  Again this fix is ONLY if your file doesn't already have the MP4 extension at the end.

Cheers

[adityadragoniyer]

I tried everything mentioned here and others while searching, and this finally helped! Thanks!

I'm surprised this issue still hasn't been addressed after all these years!

[therealchadhall]

This works great but any suggestes how to actually fix this. I can't go renaming the 60 odd mp4's I use every day.

[markd2016]

Thanks, this was the issue with my file!!! Saved my hours of frustration !!!

[annah87125021]

I found it was a problem with my project. Starting a new project fixed this - doesn't help much if you've already done a load of editing though!

[John T Smith]

Did you try creating a new project and them importing the old project?

That will sometimes fix project problems

[annah87125021]

No I didn't bother as it messed up just as I was staring (thanks goodness) - in my new project 0 issues

[cesarhdr]

Hi everybody I had the same issue with some MP4s in Premiere Pro CC v 10.3 and I resolved the problem in this simple way.

First.

These MP4s were made in premiere with the exporting preset for Youtube in previous versions of Premiere and I changed the name of them after fineshing in most of the cases.

These videos when i tried to import them to the newest version of Premiere Pro, they just reproduced the video with any audio at all and after good research I try this simple thing that solve the issue.

Change the name of the videos you were trying to import to premiere by adding .mp4 at the end.

For example:

the video's name is "Final test" so you will have to change the name to "Final test.mp4"

Of course deleted them first from the project window and them import them again.

I hope this solve the issue.

Pura Vida, Greatings from Costa Rica.

[michelewrites]

Deleting the files in the media cache files folder worked for me. I had just reinstalled premiere pro a few days ago, and I knew it wasn't the file, because it was happening on a file I had no problems with before, as well as a new file.

So thank you for this solution!

[gregkdeal]

This worked like a charm for me. Don't understand why. I've never put the .mp4 extension in the file name before and it worked; however, at least it worked.

SIMPLE SOLUTION!

I have had this issue in the past.  It is a pretty simple fix IF AND ONLY IF this error occurred on your part: you can have an mp4 file on your computer that simply says the file name, for instance "My First Project".  HOWEVER: If the file doesn't have the extension listed, "My First Project.mp4" then Premiere has a hiccup with it.  It will play video but no audio.  It is still an mp4 codec but the audio portion will not register.  Just locate your file destination and rename the file by adding the '.mp4' extension.  It may ask for administrator authorization depending on where the file is located.  Then, delete the link within Premiere to the old version (it will show as offline anyhow) and using your Premiere Media Browser, relocate the file with the '.mp4' extension and vuala!  You should have audio.  Again this fix is ONLY if your file doesn't already have the MP4 extension at the end.

Cheers

[philipjacobs]

I'm actually having the same problem.  But none of these solutions have resolved my problem with adobe premiere CS5.5.
I haven't used premiere in awhile and now I never get audio from the sequence timeline.  If a drag a clip from the project window to the sequence, I have no audio but I see the audio bars moving.  If I drag the same clip to the source monitor, I hear the audio fine.  If I drag the same clip from the sequence timeline to the source monitor, I hear no audio.  I feel like it has something to do with the audio driver in premiere (premiere pro wdm sound)

Any help on this would be greatly appreciated.

Windows 7

Premiere Pro CS 5.5.2

Here is an image of everything I can think to show for reference:
Shared album - Hightened Path RV Rentals - Google Photos

[Jeba Joseph]

Did you try the steps mentioned here in this document?

Troubleshooting linking and importing errors with MTS and MP4 files after updating to Premiere Pro C...

Jeba Joseph

[philipjacobs]

I haven't tried a fresh install yet. BUT this happens with any type of files. .wav .mp3  .mov etc.

[azeemr32645103]

for some reason, i just move my files somewhere else and it work!

[Byteman3D]

Colin, you've still save the day after 7 years with CC2017... Thank you very much indeed.