NVIDIA OpenGL Driver: Unable to recover from a kernel exception

Forum|Forum|6 years ago
March 13, 2019
5 replies
18497 views

I'm having issues with Premiere Pro right after startup. Whether i open the premiere pro file directly or navigate to it after startup, as soon as i double click or open, it crashes. My screen will go black for a second, then pop back up with a new window.

After choosing either option my screen will go blank again as Premiere Pro is forced to close.
I have gotten around this before by changing the folders where both the file and the projects files are contained, but that doesn't seem to work anymore.

I've even changed computers, but my issue stays the same. I have a fairly large computer with ample amounts of RAM and dual processor.

Also, I'm in the somewhat intermediate category in my knowledge of Premiere Pro, so it could be something simple that i just haven't learned yet.

Any thoughts on what the problem could be?
Thanks.

Moderator Note: Post is retitled to reflect actual problem. This is for search purposes to that others can find a potential solution. Thanks for understanding.

This topic has been closed for replies.

Correct answer Saphiriez

Turns out that it was having issues with the graphics card because it wasn't set to use the graphics card in the preference settings. The Renderer needed to be set on Mercury Playback Engine GPU Acceleration (CUDA). Thank you everyone for responding.

D

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Participant

Es ist ein Problem von Adobe, welches Adobe einfach seit vielen Jahren nicht löst. Denn keine Andere Videoschnitt-Software hat diese Probleme jemals gehabt.

S

SaphiriezAuthorCorrect answer

Participant

Turns out that it was having issues with the graphics card because it wasn't set to use the graphics card in the preference settings. The Renderer needed to be set on Mercury Playback Engine GPU Acceleration (CUDA). Thank you everyone for responding.

Kevin-Monahan

Community Manager

Saphiriez,

Sorry for this unfortunate and confusing experience.

From what I read:

This error happens when the graphics card is selected for processing but the GPU performance is much lower than the CPU performance.
- The workload sent from the CPU to the GPU is overloading the GPU.
Fixes:
- Try a clean reinstallation of your GPU drivers.
  - Info: Unable to recover from a kernel exception. The application must close
- If your CPU is overclocked, return it to standard clocking.

If a clean reinstallation of your GPU drivers does not fix the issue (make sure you do a "clean reinstallation" of these GPU drivers, not just a standard update of GPU drivers), be sure to contact our support queue here: Contact Customer Care

Thank You,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

E

excited_Genie16B8

Legend

Try Step 2E below. Report back.

Unofficial Premiere Pro Troubleshooting Guide