Offline Files are not linking in synced timeline

[keshavk7602800]

Hi i am working on Premiere Pro v 12.0, i was working on a project few months back now when i am trying to open it the files are offline in the timeline all were synced, when i am trying to linking them the  the message appears as the " the selected file does not contain video media used by clip references in one or more sequences the video clip references will be deleted", when i linked the file the file was deleted.

[tobinv9215225]

Yes I am having the same issues over here in both 12.0 and 12.1 - I can't even import new footage into a new project without getting an error that my 4k clips “have no audio or video streams”

ADOBE WHEN WILL YOU RESPOND AND FIX THIS?

[tp-doku]

Premiere is so full of Bugs - its unbelievable

[Kevin-Monahan]

Hi TobinV,

Have you tried deleting media cache files yet? Let us know.

Thanks,
Kevin

[ericn88532001]

I had the exact same problem. This worked for me:

1. Shut down all Adobe applications
2. Delete the "Media Cache Files" & "Media Cache Database" folders.
   Default locations listed below, or go to Preferences -> Media Cache to see where they're stored
   /Users/USERNAME/Library/Application Support/Adobe/Common/Media Cache
   /Users/USERNAME/Library/Application Support/Adobe/Common/Media Cache Files
3. Start Premiere and re-link. You will no longer receive the "file does not contain video media" error.

Hope this helps!

[Kevin-Monahan]

Hi KeshavK,

Have you tried deleting Media Cache files yet?

Thanks,
Kevin