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Buller Media & Consulting
Buller Media & Consulting
Participant
February 11, 2020
Question

Only Audio (NO Video) when loading .MOV/H.265 Footage on New PC w/ PP 2020

  • February 11, 2020
  • 3 replies
  • 453 views

I recently upgraded my laptop to Dell G5 and loaded the CC Desktop and Premier Pro 2020. When I imported video footage from my iPhone 7 (.MOV/H.265), the clips are audio only and no video. I also loaded some MP4 footage from my drone and it displayed correctly.

 

The last time I had a similar issue was in 2018 when Apple standardized to H.265. At that time, I downloaded the H.265 codec from the Miscrosoft store and everything began working perfectly again. This time, I did the same, just make sure everything was installed and updated, but the issue was not fixed. I searched Adobe help and it states that PP supports H.265. Further, I verified that both the CC Desktop and PP 2020 was up to date, then I restarted my PC. Still, the issue is not fixed.

 

What am I missing?

This topic has been closed for replies.

3 replies

R Neil Haugen
R Neil Haugen
Legend
February 12, 2020

Yea, so totally painful when something new whether hardware or app doesn't work as well a a previous one. Understood.

 

Handbrake's batch funtion takes a bit of futzing to figure out. It's like the first time I tell it to batch a folder it does only one, and when I say batch this again, it finally does. Not the best UI, but hey ... great functional software at a very good price.

 

Neil

Everyone's mileage always varies ...
R Neil Haugen
R Neil Haugen
Legend
February 11, 2020

Staffer Kevin Monahan is the local expert on iPhone issues, but ... thanks to the marvelous new forum "base" we're on, we still can't "ping" an individual by name. Sigh.

 

I know Premiere has more trouble with the iPhone HEVC files than most other phones, but don't know why. And ... some people have little to no troubles, others are simply not able to use their iPhone HEVC without t-coding first. Again ... why? ... no clue.

 

Long-GOP media is of course the nastiest stuff around, and ... raising the compression factor as is done in HEVC doesn't seem to have helped any. Most of my Samsung files play easily enough ... but still, I always tell Premiere to see them as X frame-rate. And for major projects with a couple gigs of phone media (yea, been there done that ... ) ... I transcoded the entire set of media first in Handbrake.

 

I could play them mostly sort of ok without t-coding, but ... turning all that from VFR 4k to CFR 4k was a big help. Even then, I went to proxies for much of the work.

 

The ability to batch process in Handbrake is so useful ... and like MediaEncoder, if I'm needing to convert a bunch of media, I run it overnight so when I get to work it's all ready to go.

 

Yea, would be nice if Premiere didn't need it. But ... it's reality at this time.

 

And for importing/ingesting ... Premiere's MediaBrowser tends to get better levels of metadata about the media into the project database than say drag/drop does.

 

Neil

Everyone's mileage always varies ...
Buller Media & Consulting
Buller Media & ConsultingAuthor
Participant
February 12, 2020

Thanks for the feedback, Neil. What's most frustrating is that I used footage from this same iPhone on my old laptop and loaded it into Premier Pro 2019 with no issues. The only thing that changed is that this is a new installation of PP 2020 on a new laptop. If it worked then, why can't it work now?!?!?! I hate paying for a premium monthly subscription, only to be forced to use workaround software to make the program do what it should do automatically!

 

Also, I tried to batch process in HandBrake by dropping a folder there, but for some reason, it kept selecting only one file to process. I tried it several times, with the same result. Not sure what I'm doing wrong. 

R Neil Haugen
R Neil Haugen
Legend
February 11, 2020

Do you mean the files don't come into Premiere with video image, or that only the audio gets to the timeline?

 

Neil

Everyone's mileage always varies ...
Buller Media & Consulting
Buller Media & ConsultingAuthor
Participant
February 11, 2020

Neil,

 

See the attached screen shot. To clarify: the footage is not being imported directly from my iPhone to PP, but rather saved in a folder on my laptop, then brought into PP. I've tried using both the import and drag & drop methods to bring the footage into PP.

 

Because this project is past it's deadline, I was forced to download HandBrake and am in the process of converting all my footage... a slow and arduous task!

 

Thanks,

 

Eric

 

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