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Open captions and Media Encoder

Explorer ,
Oct 04, 2018 Oct 04, 2018

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Its late~! The deadline is looming, you finally have everyting ready for that final render, press the render button and wait.... Then shock, the horror! Where are my "CAPTIONS" ADOBE?

What is the point of your new Captions Module if they dont render? What a waste of time. So now I see from the forum that there is a bug! Good grief, what a lack of RESPECT. I had to redo all my titles in the old title tool in order to get my film to the client on time...Very dissapointing.

[title edited by mod]

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correct answers 1 Correct answer

Community Expert , Oct 04, 2018 Oct 04, 2018

Yes, frustrating. If this is the bug that results in captions burning in/embedding when exporting directly from PR and not when queued to Media Encoder, there is workaround. In AME preferences, make sure "Import Sequences Natively" is checked BEFORE you queue in PR/import from within AME.

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Community Expert ,
Oct 04, 2018 Oct 04, 2018

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Did you try exporting from Premiere to see if captions are exporting from Premiere Pro or not? And did you cross-checked that option to include the open caption in selected in the export settings

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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Explorer ,
Oct 04, 2018 Oct 04, 2018

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Yes I cross checked, but all the rest is not my job really, I am an end user not being paid by Adobe to do Quality Control am I.....They know its a bug but have no problem selling it/

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Community Expert ,
Oct 04, 2018 Oct 04, 2018

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Yes, frustrating. If this is the bug that results in captions burning in/embedding when exporting directly from PR and not when queued to Media Encoder, there is workaround. In AME preferences, make sure "Import Sequences Natively" is checked BEFORE you queue in PR/import from within AME.

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New Here ,
Mar 15, 2019 Mar 15, 2019

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When you open the export window search for "Subtitles" tab and then select "export options -> burn subtitles on video"

Schermata 2019-03-15 alle 13.47.35.png

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Contributor ,
Mar 19, 2019 Mar 19, 2019

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I have tried this method and it doesn't work for me. I can work within Premiere but when I export to Media Encoder my captions aren't in the export.

Using an iMac, 5K 27-inch, 2015.

OSX 10.14.3

AMD Radion R9M395X 4Gb

Latest version of Creative Cloud.

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Community Expert ,
Mar 19, 2019 Mar 19, 2019

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By "this method" you mean setting AME to "import sequences natively"? Have you tried exporting directly from PR?

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Contributor ,
Mar 19, 2019 Mar 19, 2019

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Yes I have. To have these issues it really annoying. It works directly from PP, but not in Media Encoder. But yet Adobe want us to migrate to Media  Encoder? This not what my £50 a month goes on!

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Community Expert ,
Mar 19, 2019 Mar 19, 2019

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Thanks. This was reported as fixed for PC and Mac. And it works for me (PC). What specific dot version of PR and AME? What Mac OS? The workaround should work, even if the bug is not fixed.

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Contributor ,
Mar 19, 2019 Mar 19, 2019

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As follows:

Using an iMac, 5K 27-inch, 2015.

OSX 10.14.3

AMD Radion R9M395X 4Gb

The latest versions. The first time I done Subtitles and it sucks in Premiere . Final Cut is better for editing. Im swaying!

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Community Expert ,
Mar 19, 2019 Mar 19, 2019

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Thanks. The "latest versions" changes, so please confirm you are on 2019.0.3.

There have been added features and/or bug fixes for captions in many recent updates.

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Contributor ,
Mar 19, 2019 Mar 19, 2019

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Screenshot 2019-03-20 at 02.05.04.pngScreenshot 2019-03-20 at 02.05.04.png

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Contributor ,
Mar 19, 2019 Mar 19, 2019

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Screenshot 2019-03-20 at 02.04.51.png

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Contributor ,
Mar 19, 2019 Mar 19, 2019

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I'm totally sure, when I export with Subs they don't appear within Media Encoder.

And while Im at it - I can't put safe lines with metal rendering. I cannot export to MP4's because I get green screen. STILL I get memory leaks with After Effects.

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Community Beginner ,
Apr 15, 2019 Apr 15, 2019

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This is still an issue.  Checking "import natively" in media encoder does nothing.  I have 15 videos I need to render out one at a time right now because this issue is still not fixed 4 years after being reported.   Fantastic customer support Adobe.

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New Here ,
Jul 06, 2019 Jul 06, 2019

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I'm facing the same problem too... Open captions doesn't get burned to media when i export to media encoder.

Export from PP works fine... Wondering what the problem is. I'm using the latest PP CC

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Explorer ,
Aug 09, 2019 Aug 09, 2019

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This still is a real problem. I can't batch export multiple videos because of this. Doing them one by one in Premiere is the only solution. And not a pleasant one if have to manually export dozens of videos one by one. This "workaround" does nothing. I've tried on mac en windows, both not exporting captions in AME. Please fix this.

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Contributor ,
Aug 09, 2019 Aug 09, 2019

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Still a problem here!!

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Community Expert ,
Aug 09, 2019 Aug 09, 2019

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Keep reporting this problem. It is still listed as fixed several versions back. For your reports, please tell us your OS, and your specific dot versions of PR and AME. And whether it works (or does not) if you select "import natively" in the AME preferences. That change must be made before you queue from PR.

The workaround of keeping the "native" preference always worked for me (and still does). But I understand it does not work for some of you. And that makes it a really big problem.

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New Here ,
Sep 23, 2019 Sep 23, 2019

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It wiil be fixed? 

Some problem...

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Contributor ,
Sep 28, 2019 Sep 28, 2019

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This is still a very problem. I have a new client 100 short videos all with captions. 

ive sent big reports to no avail. Any response Adobe? 

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Community Expert ,
Sep 28, 2019 Sep 28, 2019

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stevenprobets,

Adobe reported it fixed, but we think it was not. Can't be certain that there is not more than one problem.

Please indicate whether your version of the problem is worked asround by setting AME to "import sequences natively." That has always worked for me. For other users, neither variation works, in which case the only workaround is  exporting from PR (one at a time).

 

Note that there is another problem when there is an After Effects dynamic link in the sequence being exported. In that case, native and nonnative AME settings do not work.  The workaround is to replace the AE DL with a rendered version.

 

Please let us know.

 

Stan

 

 

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New Here ,
Oct 25, 2019 Oct 25, 2019

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I'm running into this problem, a month later. I have six videos I need to export with captions. "Import sequences natively" was checked before I imported them into AME from PR. I also ran into the well-reported "AME running abysmally slowly" issue on this project, so one of the videos took all night to export, only to end up without captions. Time to start exporting manually.

Windows 10 Pro 64-bit

Intel Core i7-5960X

32GB RAM

GeForce GTX 980 Ti

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New Here ,
Oct 25, 2019 Oct 25, 2019

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So I compleetly wiped my hard disk (Winter clean up) and I installed a fresh OSX (Catalina) and then all my usual software and CC.

If I load up newer project files this is no longer an issue and I can export as a batch into media encoder and it will burn on the captions (I use SRT files from Rev). 

 

Thanks

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New Here ,
Nov 07, 2019 Nov 07, 2019

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I imported sequences from Adobe Encoder as well and it did not work. Had to do it manually from Premier Pro. What a waste of time. 

Adobe Media Encoder 2017

BUILD 11.0.2.53

Premier Pro 2017.0.2

BUILD 11.0.2.47

 

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