P: Boris Plugin causing Premiere Pro Crash on Launch

[Buballs Pictures™]

Hi, while I was working on a project Premiere Pro suddenly quit. Then I tried to reopen the project where I saved off, but it wouldn't load. I updated PR and tried again and it didn't work again. I tried opening the other projects but same result once more. I tried to reset the app preferences, clear the cache etc. nothing worked. Then I launched it with "disable third-party plugins" option and it worked. But right after I closed it, this time the program itself stopped LAUNCHING. And I don't know why. I downgraded PR just to test it again but it never launches. Just gets stuck at the launching screen with the artwork right before it crashes. I'd appreciate any help as the project was very important for me.

My specs:

12th Gen Intel(R) Core(TM) i7-12650H (16 CPUs), ~2.3GHz

16384MB RAM

NVIDIA GeForce RTX 3050 Ti Laptop GPU

[Buballs Pictures™]

Apparently, the problem is with the Boris FX Sapphire plugins. I have tried to install their 2023 and 2024 versions of the plugin and none of them work. Premiere fails to load those exact plugins. And TBH I need those plugins to work on my project. IDK if anyone could help 😕

[Peru Bob]

Try contacting their support:

https://support.borisfx.com/hc/en-us/requests/new?_gl=1*tpr6sk*_up*MQ..&gclid=Cj0KCQjw3bm3BhDJARIsAK...

[jamieclarke]

Hi @Buballs Pictures™ - What version of the plugins are you running.  I see in the release notes that they had an update on September 22nd

[jamieclarke]

Hi @Buballs Pictures™ -  Have you had a chance to update your plugins?

[Oi ART]

I have the exact same problem.

[taradacktyldevlin]

I also have the exact same question.  Suddenly Boris is crashing my Premiere. I was using them and now they're crashing all versions of the program.  Did anyone find a solution?

[davecorigliano]

I have a 2023 Mac Studio M2 Max 64GB, two weeks ago I was using Premiere without issue. I relocated from North Carolina to Florida, unplugged my computer and took it with me. Didn't set it up for two weeks. Finally yesterday, I did. First thing I did was attempt to open a Premiere Project I had been working on before I left. Starts to load, then Premiere crashes. I try a different project on the same hard drive, same thing. I try projects stored on two other hard drives, same thing.

I am able to create new projects without issue. But when I try to import one of the projects I am trying to open into a new project, crash.

During the past two weeks I have been using my Premiere on my PC to edit. So I attempted to load a project that I was recently working on on PC, it crashed.

I cleared the media cache. I updated Premiere from 24 to 25. I update my OS to Sequoia 15. The issue persists. I uninstalled/reinstalled Premiere. Then all the apps. Then I completely wiped Creative Cloud, all apps and presets, plugins, etc and reinstalled. Still the issue persists.

I had someone at Adobe take over my computer to try to fix. They could not.

Where it stands now is I have hundreds of Premiere projects spanning years, across all of my drives, that just won't open. It's a real problem. Anybody have any ideas?

[davecorigliano]

Discovered it was indeed a Plug-in (BorisFX Crumplepop) that though deleted, had not been disabled in the plug-in manager. 

[taradacktyldevlin · Accepted solution]

I'm on a mac and had the same issue with Boris CC suddenly crashing Premiere and then not allowing me to re-open the program. 

I am having some success after uninstalling all Boris and Sapphire plugins and removing all traces of the program from Media Core.

Make sure you delete the Premiere plugin cache (holding the Option (Alt) key while opening the program - it'll bring up a dialog box - select "Clear Media Cache" and click "OK". This will delete all media cache files)

Next, depending on what version OS you're on - 

Navicate to Go > Go to Folder >  and paste one of these paths, depending on what version OS you're on:  

• /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
• /Library/Application Support/Adobe/Common/Plug-ins/CS6/MediaCore
• /Library/Application Support/Adobe/Plug-ins/CS6/Common
  
  

Delete the Boris folder and restart your computer.  Open Premiere to make sure it's working.  Close it out and then start re-installing Boris, Sapphire, Etc. Try opening Premiere on each install to make sure it's still opening and to help identify the problematic plugin - but hopefully, Premiere will now open for you. It opened for me.  

Good luck. 

[Terryshadow1989]

Actualice toda la suite y la unica app con problemas que tengo es Premiere en versión 25.0.

Al momento de crear un nuevo proyecto, la app se cierra (ver imagen)
Con la versión anterior no tengo problemas (24.6.1)
No sé si tiene que ver con mi equipo o con alguna compatibilidad con MACOS.

Mi equipo:
- Macbook Pro 2018 T2
- Intel i7 Seis nucleos 2,2
- GPU Radeon Pro 555X 4GB / Intel UHD 630
- RAM 16GB 

Ya he reinstalado todo y sigo con el mismo problema.

[Wilkerson Enr29159830cme4]

Hola Yo también tengo el mismo problema, abro quiero cargar un proyecto anterior o uno nuevo y se cierra, lograste encontrar una solucion?

[Wilkerson Enr29159830cme4]

Encontre la solucion, en mi caso era porque tenia unos complementos que ocasionaban conflictos con la actualización, "BCC continum", los desinstale y corre normal el premiere 25.

Atte.

[Terryshadow1989]

Buenisimo, yo todavia no lo logro 😞
Solo tenia instalado el launcher con los plugins de Mister Horse, pero elimine todo y aún asi no me deja ingresar a la app.

Asi que de momento sigo trabajando con la versión anterior

[Terryshadow1989]

ACTUALIZACIÓN:
Logré abrir el programa sin error al eliminar la siguiente carpeta:

• /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

[keefxkhan]

BorisFX is also crashing on other programs like DaVinci Resolve, it's squarely a BFX issue. I hate that I paid money to access a product that either doesn't work at all or, well, still doesn't work at all even if it pretends like it does. I was using the AudioDenoise complete to try to "fix" some audio that was shot at way too low input gain, and every single tool in the suite adds a disgusting click noise every second and there's no way to remove it. Their AI is broken and they keep selling subscriptions. Waste of money and time. I've had better results with Supertone CLEAR, consider that instead of BFX for audio solutions.

[11closed_0764]

Has anyone managed to solve this problem? Premiere Pro always crashes when I use any Boris effect.

I was using Premiere Pro normally, I used Boris effects, but suddenly it stopped working, and I haven't been able to fix it for days. I just migrated from Sony Vegas to Premiere Pro, and I already regret it. I've always had several problems with Premiere Pro, lots of bugs.

I discovered that the problem is with Boris, or with some incompatibility between Premiere Pro and Boris.

Has anyone managed to solve this problem? I need to use Boris

[margaritak12658320]

I had the exact same problem. It turns out that one of the payments hadn't gone through, causing the plugin to freeze my entire program and prevent me from launching it. I have now reinstalled it, but I am facing immense lagging issues—everything is extremely slow. My computer should be able to handle this, so after some research, I completely uninstalled the plugin, and now everything is running as it should.

It's a shame that the plugin is acting up so much, especially since I’ve paid for it and need it to clean up my audio. I emailed Boris FX over the weekend and am waiting for a response. Hopefully, they can come up with a solution.

[defaultb0ni66zay0ox]

I'm experiencing the same thing. I've been working on a big roto project for a few months now. I've been using Mocha AE with no issues, but recently downloaded a 14-day trial of Boris Silhouette on March 10. Everything was working fine up through my trial. Trial ended 3/24. I worked on the project 3/21, took a few days break from it, and when I returned to work on it on 3/26, the project was tough to open. I did get it to open though. Today (3/28), however, it wouldn't open at all. It would just stall at 100% of loading the project. My first thought was that my trial ended and maybe that's confusing things, so I re-signed up for another Silhouette trial...but no. Still wouldn't open. I should also mention, even though I used Silhouette a dozen times, every instance of silhouette was turned off on layers b/c I exported what I needed anyways and didn't want to see the watermark of the plugin.

Next, I asked a coworker to try opening the file on his computer; He does NOT have any Boris plugins installed. The file still wouldn't open (dialog box popped up that said: After Effects Warning: Illegal Command Sequence). We resorted to a backed up copy of the same file. It gave an error ( 26 :: 335 Layer does not have a source), but it did open. He saved me a new copy, but I still couldn't open the new file on my machine. I did successfully open it in AE's safe mode, and then went to Managed Plugins and unchecked Silhouette for the next time I open AE. But I'm definitely wondering if it had to do with my Silhouette trial ending. I hate to, but I'm considering deleting Silhouette from any layers that use it and see if that helps.

I haven't tried this, but perhaps another solution to try is creating a new AE project and importing your problematic AE project into it.

2023 Mac Studio - Apple M2 Max - 64GB Memory - OS 14.7
AE Version 25.0.1 (Build 2)
Silhouette 2024.5.6  |  20250218.230601  |  Build: 211