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December 5, 2022
Answered

Paid (or premium) customer support?

  • December 5, 2022
  • 2 replies
  • 644 views

Aside of the support community, which is great, is there like a paid or premium customer support where I can just call or video call with an Adobe person to help me solve my issue? 

The community is great but sometimes our need for a response and troubleshoot is inmediate. 

Thanks,

This topic has been closed for replies.
Correct answer Kevin-Monahan

Hi Martin,

Here you are: https://helpx.adobe.com/contact/what-contact-options.html Check out phone support options for "How To" questions. Often, there is a wait for a call back for phone options. Sorry about that.

 

Some of our experts have services for more personal one-on-one support and bookable sessions, but you would have to ask them for further information and cost. I can ask around, but there are two that I know of.

 

Contact

Michael Grenadier

Premiere Gal

2 replies

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
December 5, 2022

Hi Martin,

Here you are: https://helpx.adobe.com/contact/what-contact-options.html Check out phone support options for "How To" questions. Often, there is a wait for a call back for phone options. Sorry about that.

 

Some of our experts have services for more personal one-on-one support and bookable sessions, but you would have to ask them for further information and cost. I can ask around, but there are two that I know of.

 

Contact

Michael Grenadier

Premiere Gal

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Peru Bob
Community Expert
Community Expert
December 5, 2022

Not directly from Adobe for individual subscriptions, unless it is an account issue.

There may be other options available for large companies with Enterprise accounts.

@Kevin-Monahan can you answer?