Description:Hi Adobe Community,I’ve been dealing with constant crashes while using Adobe Premiere Pro 2025, and I’m hoping someone here can help me figure out what’s going wrong. This problem has persisted for some time, and although I’ve tried various troubleshooting steps, the crashes continue to happen.Nature of the Crash:My PC crashes whenever I perform tasks that require more graphical power, like rendering, scrubbing through the timeline, masking, or even something as simple as adding guide lines on the screen. The crashes occur randomly—sometimes after just 5 minutes of editing, and other times after an hour. The frustrating part is that for the last two days, everything was fine without a single crash, but this morning it crashed five times while exporting videos. Exporting through Media Encoder 2025 also caused crashes.When Premiere Pro crashes, it freezes up, and my entire system becomes unresponsive, forcing me to hard reset the PC. If I don’t perform a hard reset, eventually a blue screen appears with the following error codes:Stop code: PAGE_FAULT_IN_NONPAGED_AREADPC_WATCHDOG_VIOLATIONI am running Windows 11 Pro (fully updated).PC Specifications:Processor: AMD Ryzen 9 7950X 16-Core Processor (5nm, 16 Cores, 32 Threads, up to 5.46 GHz)Motherboard: ASUS PRIME X670-P WIFI (PCI-Express 5.0)RAM: 128 GB DDR5 (Corsair, 5200 MHz)GPU: NVIDIA GeForce RTX 4090 (24 GB GDDR6X)Storage: PCIe 4.0 NVMe SSD (Plenty of space available)OS: Windows 11 Pro (Up to date)Premiere Version: 25.0 (Latest Version)What I’ve Tried So Far:Updating Drivers:I’ve updated my GPU drivers to the latest NVIDIA Studio Drivers. My motherboard BIOS and chipset drivers are also fully updated.Reinstalling Premiere Pro:I’ve uninstalled and reinstalled Premiere Pro 2025 several times, always ensuring it’s the latest version, but the crashes persist. I’m trying to avoid reverting to the 2024 version.Clearing Cache:I’ve cleared the media cache in Premiere Pro, but this has not resolved the issue.Disabling GPU Acceleration:I switched from GPU acceleration (CUDA) to Software Only mode in the Project Settings. While I haven’t experienced any crashes in this mode, Premiere Pro becomes significantly slower and far less efficient, making it impractical to keep working this way.Lowering Playback Resolution:I’ve lowered the playback resolution to the minimum and paused previews, trying to reduce the load on the GPU, but crashes still occur.Testing with Different Projects:I’ve worked on several different projects, including smaller ones with lower-resolution footage, but the issue remains across all of them.Disabling Background Apps:I’ve disabled all unnecessary background applications, but this hasn’t made any difference.System Stress Tests:I’ve run stress tests on both my CPU and GPU to check for hardware issues, but everything seems to be functioning normally under load.Checking Windows Event Viewer:After every crash, I’ve checked the Event Viewer logs. The most common errors are "Display driver stopped responding" or "Application Hang," but there’s no consistent pattern that points to a specific cause.After Effects:It’s important to note that I never experience crashes while using After Effects. Even when rendering heavy compositions or working with complex effects, the system is stable. The crashes are isolated to Premiere Pro.What I Need Help With:I’m really hoping someone can help me figure out what might be causing these crashes. Could it be a compatibility issue with Premiere Pro 25.0, or is there something in my system’s configuration that’s causing the instability? Any advice or guidance from the Adobe support team or the community would be greatly appreciated!Thank you in advance for your help!

Inspiring

Answered

PC Constantly Crashing While Working in Premiere Pro 2025

Forum|Forum|1 year ago
November 2, 2024
17 replies
12307 views

Description:
Hi Adobe Community,

I’ve been dealing with constant crashes while using Adobe Premiere Pro 2025, and I’m hoping someone here can help me figure out what’s going wrong. This problem has persisted for some time, and although I’ve tried various troubleshooting steps, the crashes continue to happen.

Nature of the Crash:

My PC crashes whenever I perform tasks that require more graphical power, like rendering, scrubbing through the timeline, masking, or even something as simple as adding guide lines on the screen. The crashes occur randomly—sometimes after just 5 minutes of editing, and other times after an hour. The frustrating part is that for the last two days, everything was fine without a single crash, but this morning it crashed five times while exporting videos. Exporting through Media Encoder 2025 also caused crashes.

When Premiere Pro crashes, it freezes up, and my entire system becomes unresponsive, forcing me to hard reset the PC. If I don’t perform a hard reset, eventually a blue screen appears with the following error codes:

Stop code: PAGE_FAULT_IN_NONPAGED_AREA
DPC_WATCHDOG_VIOLATION

I am running Windows 11 Pro (fully updated).

PC Specifications:

Processor: AMD Ryzen 9 7950X 16-Core Processor (5nm, 16 Cores, 32 Threads, up to 5.46 GHz)
Motherboard: ASUS PRIME X670-P WIFI (PCI-Express 5.0)
RAM: 128 GB DDR5 (Corsair, 5200 MHz)
GPU: NVIDIA GeForce RTX 4090 (24 GB GDDR6X)
Storage: PCIe 4.0 NVMe SSD (Plenty of space available)
OS: Windows 11 Pro (Up to date)
Premiere Version: 25.0 (Latest Version)

What I’ve Tried So Far:

Updating Drivers:

I’ve updated my GPU drivers to the latest NVIDIA Studio Drivers. My motherboard BIOS and chipset drivers are also fully updated.

Reinstalling Premiere Pro:

I’ve uninstalled and reinstalled Premiere Pro 2025 several times, always ensuring it’s the latest version, but the crashes persist. I’m trying to avoid reverting to the 2024 version.

Clearing Cache:

I’ve cleared the media cache in Premiere Pro, but this has not resolved the issue.

Disabling GPU Acceleration:

I switched from GPU acceleration (CUDA) to Software Only mode in the Project Settings. While I haven’t experienced any crashes in this mode, Premiere Pro becomes significantly slower and far less efficient, making it impractical to keep working this way.

Lowering Playback Resolution:

I’ve lowered the playback resolution to the minimum and paused previews, trying to reduce the load on the GPU, but crashes still occur.

Testing with Different Projects:

I’ve worked on several different projects, including smaller ones with lower-resolution footage, but the issue remains across all of them.

Disabling Background Apps:

I’ve disabled all unnecessary background applications, but this hasn’t made any difference.

System Stress Tests:

I’ve run stress tests on both my CPU and GPU to check for hardware issues, but everything seems to be functioning normally under load.

Checking Windows Event Viewer:

After every crash, I’ve checked the Event Viewer logs. The most common errors are "Display driver stopped responding" or "Application Hang," but there’s no consistent pattern that points to a specific cause.

After Effects:

It’s important to note that I never experience crashes while using After Effects. Even when rendering heavy compositions or working with complex effects, the system is stable. The crashes are isolated to Premiere Pro.

What I Need Help With:

I’m really hoping someone can help me figure out what might be causing these crashes. Could it be a compatibility issue with Premiere Pro 25.0, or is there something in my system’s configuration that’s causing the instability? Any advice or guidance from the Adobe support team or the community would be greatly appreciated!

Thank you in advance for your help!

Correct answer Editing Ninja

It was my RAM; one of the modules was corrupted.

Show previous replies

R Neil Haugen

Legend

Yes ... creating a new project file in the new version, then in the MediaBrowser panel, selecting a previous project file and Importing the contents is more reliable.

Everyone's mileage always varies ...

MyerPj

Community Expert

Whenever I get crashes, it's usually because I didn't clear the cache on the new version. Also, a good practice is to create a new project in the new version and then IMPORT in a previous project you want to work on.

Editing NinjaAuthor

Inspiring

Now, when you mention that, it only happens on the projects that were started in Premiere Pro 2024 and continued in Premiere Pro 2025.

I haven't encountered that issue in the projects I've started from scratch in Premiere Pro 2025. That's a relief, especially since I'm currently finishing those projects and working on several new ones. Hopefully, this error will resolve itself once I complete all my projects that started in Premiere Pro 2024.

Ps. I have already cleared the cache several times.

MyerPj

Community Expert

I see you tested with different projects, were any of them new, started from scratch?

FWIW: Clear the cache then start a new project.

Editing NinjaAuthor

Inspiring

Thanks for the feedback, Ann and Neil!

I’ve actually run several tests on my system, including stress tests for both the CPU and GPU, and everything seems to be functioning normally from a hardware standpoint. No issues with RAM or overheating either. The blue screen crashes only started after updating to Premiere Pro 2025, so I’m wondering if it could be tied to something with the new version.

Before the update, I was running Premiere Pro 2024 without any crashes (I bought the PC more than one year ago), and my system was completely stable. I’m still on Windows 11 Pro, fully updated, and the problem started right after the Premiere Pro update.

Neil, I saw your point about the power draw on 4000 GPUs. I’m using the RTX 4090, so maybe that’s worth looking into, but my PSU should be more than adequate for my setup. I’ll keep that in mind, though, in case it’s a voltage spike issue.

Appreciate any additional insights you might have!

P

Pau Lina

Participant

I've also had the same problems since upgrading to 2025. It's freaking me out because it can happen even 3 times in the same minute, and maybe even nearly 30 times in an hour. And I have been editing the same way for over a year now, so...