Known Participant
October 13, 2022
Answered
Persistent “Unknown Error” Loading Motion Graphics Template
- October 13, 2022
- 7 replies
- 14983 views

Hello everyone,
I'm running into a persistent issue: every time I try to load a Motion Graphics template, I receive the error message “Unknown error while loading the Motion Graphics template.” I’ve tried every troubleshooting step I can think of—clearing caches, reinstalling the template, updating software and nothing has resolved the problem.
To help illustrate the issue, I’ve even uploaded a video demonstrating exactly what happens. This error is severely impacting my workflow, and I’m really at a loss. Has anyone else experienced this problem? Any suggestions or workarounds would be immensely appreciated.
Thank you for your time and help.
