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N
nayank84363893
Participant
October 21, 2018
Question

Play button stops responding , Media pending shows up in project panel .

  • October 21, 2018
  • 3 replies
  • 805 views

ISSUE :

I have been working on a project from past few months . Initially everything was fine . Suddenly premier pro starts showing problems . While editing from no where PLAY BUTTON STOPS RESPONDING  . Everything works fines expect I can't play video . I have to restart the app to fix this problem . With time it starts showing another problem. While viewing clips to edit from project panel , it starts showing MEDIA PENDING and then after a while play button also stops responding . If I have to close the app due to media pending issue then I have to restart my PC altogether to start the app again.  It's very frustrating and irritating . Intially it was ignorable but now this problem shows up in every next 10 mins . Please help .

SOLUTION TRIED :

clearing up cache

Reinstalling premier pro cc 2018 to Local C: drive

Installing cc 2019 ( Same issue was showing up here also )

Link & Unlink media

I don't know whether it is the problem with my pc or the software .

SYSTEM CONFIGURATION :

Dell xps15 9560

Nvidia GTX 1050

Ram 8 GB

This topic has been closed for replies.

3 replies

matte40560405
matte40560405
Participant
February 9, 2019

Hi - Has anybody found a solution to this yet? Im also having issues with this - I can add media (video and audio) to the time line though I am unable to play either of them. Not a computer issue, using latest HP ProBook which was recommended.

H
HeartNation
Inspiring
December 17, 2018

Hi,

I have the same problem now. I have been getting problems playing back media on the timeline. One camera file seems to be not responding. I have 5 cameras on a timeline. I am not adding effects yet. I'm just cutting to select shots.

Thanks,

Jason

Mac Pro Late 2013

Processor 3.5 GHz 6-Core Intel Xeon E5

Memory 32 GB 1866 MHz DDR3

Graphics AMD FirePro D500 3072 MD

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
November 17, 2018

NayanK,

You see this behavior sometimes when updating complicated projects across major versions of Premiere Pro. You also don't have the required amount of RAM. You might want to move back a version until you can finish your project in a system that works, then upgrade your system prior to beginning a new project. See if that works for you.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
N
nayank84363893Author
Participant
December 2, 2018

Hey Kevin ,

Thanks but I don't think so 4GB dedicated RAM, 8GB integrated RAM & Nvidia GTX 1050 would not be enough to run Premiere pro CC 2019 properly . I Purchased this laptop because it was best laptop in Indian market for editing . I have also used the downgraded version CC 2018 but there also I was facing the same problem . I'm very sure this glitch is from adobe side. I'm stuck with my project . This is making me irritated . Help me with this problem.  Kevin-Monahan​

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