Participant

Question

Playback Monitor Positioning Error (Multiple Displays)

Forum|Forum|8 years ago
October 11, 2017
6 replies
6689 views

Hi all! Searching to see if anyone can help me out here, I'm having a fairly annoying issue with CC.17 (2017.1.2) where my playback monitor is continuously positioned off-centre (and therefore cropped) -- either Premiere is interpreting the position of my monitor incorrectly or is being fed an incorrect position by the OS, either way it's totally beyond my technical know-how to fix and am looking for some help,

I've attached a screen grab of the issue as I see it (primary monitor in the centre with two smaller HD's left and right, the left hand monitor should be full-screen playback) also attaching the system display settings for all three monitors along with a system overview -- system is running dual GeForce GTX 1080 Ti's, Current Driver Version 385.41

Primary Display: Dell PQ2715Q

Secondary: 2x DELL U2414H

All connected by HDMI

Any help at all would be hugely appreciated,

Cian

B

BibbidiBobbidiBob

Known Participant

It wouldn't be so bad if you just could use the old reference monitor linked to the program monitor as a workaround... but they removed it. That's exactly why this feature needs to work flawless no matter the monitor setup.

Having a second instance of the program monitor would be great (e.g. if want the program on another screen also, nut not fullscreen).

P

Paulo_Conceição

Participating Frequently

Hi team,
Sharing this post to talk about what helped me.

I'm using two Full HD monitors and one 4K monitor with a 150% scale.

What worked for me was changing the DPI settings on the Premiere executable file so it could override the system scale.

Go to the Premiere executable file, right-click, select Properties, go to the Compatibility tab, and change the DPI settings to System (Enhanced).

Hope this helps others.

Cheers,

T

The_Issue

Participant

Thanks Paulo_Conceição,

what a crazy workaround. I do not want to imagine how long it took you to find out ^^

For me it has become unnecessary to test your workaround. Because my Display situation changed in the meantime (luckily). So I can say with a 4 display solution of resolutions like this it works fine:

1: 3.840 x 2.400 – Scale 200 %

2: 3.840 x 2.160 – Scale 200 %

3: 3.840 x 2.160 – Scale 200 %

4: 2.560 x 1.440 – Scale 200 %

I

ian360275355w88

Participant

my best work around for this problem, change the monitor you have your timeline on to "make this my main display" in you windows display settings. Problem solved.

E

editjames

Participant

This is still a huge problem 3 years later.

L

Leila249194333d20

Participant

Also 5 years later.

R Neil Haugen

Legend

This is an issue with something in your local setup.

So ... what monitors do you have, how connected to the computer, and what's your OS setup for them including any scaling?

Neil

Everyone's mileage always varies ...

E

ericl34684032

Participating Frequently

I also have been having this problem for a while... Trying to use the Playback Preview feature so that it uses a dedicated monitor has really never worked right for me.... It always displays the playback content 'off kilter' the wrong size, kind of spread between two screens in a strange way. I've had this problem for years..

Jeff Bugbee

Community Expert

In OP's post, his issue likely stemmed from the fact his leftmost monitor is at 150% scaled in his Windows settings. Do you have any scaling turned on?

raffaele di nicola

Participant

Hi everyone. Seems like I was able to figure it out (at least on my dual monitor setup)

As Jeff said, both monitors need to be scaled 100% (make sure you select each display individually and choose 100% under scale and layout settings)

Hope it helps

Shtoner

Participant

I am having the same issue. I have connected a third display which is a 55" LG LED HD TV, and when I check in the playback the TV as a playback monitor, the display comes displaced or cropped. It also sometimes come back if I do random things like switching programs and coming back. It is odd after all this time that Adobe hasn't answered to this particuliar problem. I'm running an Nvidia GeForce 1060 6GB, and no matter how I put my displays, I still have the same problem. It sucks that I bought a 1300$ TV and not be able to have my footage on the whole screen. Any new updates from anyone?

R

Richard M Knight

Community Expert

Not much help but I have a similar issue, any new panel being opened appears half way off my leftmost screen. I running 4 screens on a GTX 970, Windows 10

cianm68024762Author

Participant

Hi Richard, yeah sounds familiar, with my situation the problem is limited solely to the programme monitor being sent to my external monitor (via the Preferences > Playback > Transmit Options). This should give me full-screen playback but is being cropped as per the screenshots above.

The plot thickens now, if I move into another application and return to Premiere (after about 2-3minutes) the Playback is now, magically, full-screen, but the topmost third is cropped black, and will suddenly return to it's normal error state if I got back into preferences and change something.

Also worth nothing that no matter what Video Device check-box I select in the Preferences > Playback window, Premiere will always send the video to my leftmost Monitor, (Monitor 3), even if I check Monitor 2…

I recently moved system having worked on Mac's for years and never encountered this issue, (running an identical three monitor setup on a 27" iMac with two external HD monitors, on Premiere CC.17, I never encountered this issue at all) I'm completely lost in a mire of possible conflicts between Nvidia drivers and Windows system settings or Premiere just acting weird…

Anyone from Adobe care to help?

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