Participating Frequently

Question

PP CC 18 Crash on Startup

Forum|Forum|7 years ago
April 6, 2018
12 replies
7089 views

Hello,

I have just updated to the latest version of PP 18 and it now crashes directly after the splash screen. I am unable to open projects or the program itself before it shuts down for an "unknown error".

Anyone else experiencing this?

Imac 5k 4ghz 17

32gb Ram

AMD Radeon R9 4096

Running High Sierra 10.13.4

Have tried uninstalling to previous versions, lets me open projects but the projects are corrupted.

Exact same setup on my MacBook pro works with the new version.

Thanks

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Solomon ScopazziAuthor

Participating Frequently

I did a clean install of Creative Cloud and the issue is still there. Fails to start past the first millisecond before crashing.

B

BasicFilmmaker

Inspiring

solomons91182170 wrote
I did a clean install of Creative Cloud and the issue is still there. Fails to start past the first millisecond before crashing.

Ditto for me even after the latest update.

Vidya Sagar

Adobe Employee

Hi all,

The issue is fixed in MAC OS in the latest version of Premiere Pro 12.1.1. Please update & test.

In Windows OS, if you are receiving the error: "THE APPLICATION WAS UNABLE TO START CORRECTLY (0xc0000005). CLICK OK TO CLOSE THE APPLICATION" and if the machine is configured with Intel chip set & Nvidia GPU, its a known issue with the Premiere Pro 12.1 version. The issue is under investigation.

The workarounds is to disable Nvidia card.

Thanks,

Vidya

propDAVE

Participant

Yes. Having the same issue after running April update. When launching, I get the startup screen and then poof, gone. On MacBook Pro mid 2012 and Sierra 10.12.6

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