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Solomon Scopazzi
Solomon Scopazzi
Participating Frequently
April 6, 2018
Question

PP CC 18 Crash on Startup

  • April 6, 2018
  • 12 replies
  • 7089 views

Hello,

I have just updated to the latest version of PP 18 and it now crashes directly after the splash screen. I am unable to open projects or the program itself before it shuts down for an "unknown error".

Anyone else experiencing this?

Imac 5k 4ghz 17

32gb Ram

AMD Radeon R9 4096

Running High Sierra 10.13.4

Have tried uninstalling to previous versions, lets me open projects but the projects are corrupted.

Exact same setup on my MacBook pro works with the new version.

Thanks

This topic has been closed for replies.

12 replies

T
Tomislav Šalov
Participant
June 12, 2018

The solution is to disable the intel turbo boost service and disable the intel turbo boost aplication and switch off if there are in bios turbo boost options and put on the manual voltage of the processor (1,2V).

Solomon Scopazzi
Solomon ScopazziAuthor
Participating Frequently
May 18, 2018

Hi all, I have managed to get my PP working with the latest update.

I was only able to do this by completely cleaning my computer of all Premiere Pro related files, and I mean all of them.

Once I did this, I then ran the app cleaner, then removed that also from my machine.

On a re-download of Creative Cloud I was able to use Premiere Pro.

Not sure what file was causing the issue, but it should not have taken this long to work out, and should not be up to users to clean their machines just to get an update working.

Hopefully you all get it back up and running asap.

Cheers

S.

B
BasicFilmmaker
Inspiring
May 18, 2018

solomons91182170  wrote

Hi all, I have managed to get my PP working with the latest update.

I was only able to do this by completely cleaning my computer of all Premiere Pro related files, and I mean all of them.

Once I did this, I then ran the app cleaner, then removed that also from my machine.

On a re-download of Creative Cloud I was able to use Premiere Pro.

Not sure what file was causing the issue, but it should not have taken this long to work out, and should not be up to users to clean their machines just to get an update working.

Hopefully you all get it back up and running asap.

Cheers

S.

I just performed the same thing as outlined and still get the 0x5 error. Thanks, I was hopeful, but no go here.

L
lukem7098887
Participant
May 9, 2018

I have this issue also, I've tried rolling back, installing updates and clearing preferences etc but I still experience the problems and I'm up to date on all software.

the issue happens just like everyone else, I go to run either the After Effects, Media Encoder or Premier Pro applications, and they crash before I even get to the splash screen.

To reiterate - this is NOT a Premier Pro only issue.

I'm running Windows 7 Ultimate on a Dell Precision 5510 with 32GB ram with Nvidea Quadro M1000M gpu.

I've been experiencing the issue for about 2-3 weeks now, it doesn't seem to effect any other Adobe software that I know of - I have no problems with Illustrator and Photoshop... but given I work with Video this is a pretty serious issue!

I look forward to a response an appropriate fix - many thanks.

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
May 11, 2018

Hi lukem7098887,

According to the error message, the version of After Effects is 15.1.1. Please install 15.0 and check if the issue persists.

Let us know the status.

Thanks,

Vidya

L
lukem7098887
Participant
May 14, 2018

Hi Vidya,

Yes I have uninstalled 15.1.1 (removing app preferences) and reinstalled 15.0 and I still have a similar problem.

On first load:

Then on subsequent load attempts - having clicked 'Do Not Migrate' it loaded up fine...

Given I have this issue for Premier Pro and Media Encoder - do you suggest I do the same?

I need much later versions of the applications due to features being used in our build files - I presume you recommend I not try to update?

Luke

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
May 9, 2018

Hi All,

The issue is fixed with the latest update of Premiere Pro(12.1.1). Please update & let us know the status.

Thanks,

Vidya

    E
    ecrowley822
    Participant
    May 2, 2018

    I'm having this issue when I try to open any projects from previous builds. After I agree to the conversion and rename box the project closes out.

    My current workaround is the old start a new project and import the previous project trick. Seems to be holding up for now.

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    May 4, 2018

    Hi ecrowley822,

    It could be an issue with the project file conversion. Glad you are able to open the project using the workaround.

    You can share your feedback to the product team related to this issue here: Premiere Pro: User Voice

    Thanks,

    Vidya

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    April 12, 2018

    Hi All,

    Please follow the steps recommended in this article for Premiere Pro(12.1) and Media Encoder(12.1) launch issue: Application crashes during launch on mac OS

    Thanks,

    Vidya

    Solomon Scopazzi
    Solomon ScopazziAuthor
    Participating Frequently
    April 13, 2018

    Hi Vidya,

    Thanks for that, this is not the correct answer and does not resolve the issue I (and others) are experiencing.

    I have tried all of the mentioned actions and they all fail to change anything. Still crashing at startup.

      taylorc
      taylorc
      Participant
      April 12, 2018

      I wanted to add that clearing the /Library/Caches/Adobe folder helped the crashes (PP CC 2018 12.1)

      C
      chriseuk
      Participant
      April 6, 2018

      Same issue here, except I don't even get a pop-up window. This combined with fonts being completely broken in AE... do they even test their updates any more!?

      Solomon Scopazzi
      Solomon ScopazziAuthor
      Participating Frequently
      April 7, 2018

      I talked to adobe support and they said it was a bug and to wait for a fix. They don't know when this will happen. Classic Adobe.

      I tried the steps @seppia linked but they didn't work for me unfortunately.

      Guess its back to working on my MBP with the exact same OS with premiere working... wait. What?

      Hopefully there is a fix soon!

      M
      math32289564
      Participating Frequently
      April 7, 2018

      Same problem here, after downloading Premier Pro CC 2018 todayt. I did not even get the splash screen. I'm on a 64GB lap top running Windows 7 64-bit.

      Here are the details of my crash:

      P
      Padillos
      Participant
      April 6, 2018

      I have the same problem, PP18CC 12.1 and MEnc fail to launch. I don't even get to the splash. Problem occurred after April update. Remove and re-install did not help at all.

      Win7
      Nvidia Quadro M2000M
      Intel HD Graphics 530
      16GB RAM

      This is all I see :-(

      Seppia
      Seppia
      Participating Frequently
      April 6, 2018

      Hello

      I had the same issue after upgrading with the latest Premiere (and also with Media Encoder wouldn't launch). Following this topic ( Premiere Pro CC Version 12.1 (Latest Update) fails to launch

      deleting the caches (actually I deleted the whole "~/Library/Caches/Adobe/" folder) did allow Premiere and Media Encoder to launch.

      Hope it helps !

      A
      ARTPILLS
      Participating Frequently
      April 6, 2018

      Thanks a lot Seppia, you're right, deleting caches help to launch Premiere pro 12.1 .
      I had the same issue on my macbook pro and now it's fixed. Well done!

      I've seen the new cache folder name... 12.0! The new version use same directory 12.0 not 12.1

      Show more replies
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