Pr 24.0 Says NOT COMPATIBLE on 13700F PC

[TROLLBENDER]

Premiere Pro 24 says it is not compatible and will not install on my PC

Says "Processor with Advanced Vector Extensions 2 (AVX2) support required"

This is a 13700F, RTX 3080, 3 NVME's, DDR5 PC.... What is going on???

[Ann Bens]

Its not a bug: your processor is missing certain features (AVX2)

https://en.wikipedia.org/wiki/Advanced_Vector_Extensions

Edit: if I look up your processor it does have avx2........

[TROLLBENDER]

It absolutely has AVX2 it is a 6 month old latest GEN CPU.......

[MyerPj]

I'm pretty sure you have avx2. Did you try installing again? Could it be turned off in bios? 

You may need to reinstall using the Adobe cleaner...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[TROLLBENDER]

AVX was set to AUTO in bios. I set it to manual and then selected enabled. It now allows installation. Thank you.  RESOLVED. SOLVED.

[caroline_edits]

Hey, sorry to see this! Let's see if we can knock this error loose.

• Uninstall and reinstall both apps, remove preferences when you uninstall unless you have important customizations you can't rebuild.
• Log out and log back into Creative Cloud desktop app
• Uninstall Creative Cloud desktop app then reinstall it on your computer

Let us know if this persists, we'll flag an engineer to help.

[TROLLBENDER · Accepted solution]

Thank you Caroline. We resolved it. 

[Kevin-Monahan]

Hi, @TROLLBENDER,

Can you let us know about the solution? The community would love to add that to our base of knowledge.

Thank You,

Kevin

[TROLLBENDER]

Happy to. We pinned it as Correct Answers.

[chaminda_jay@live.com]

I am still getting the same error. I uninstalled premier + crative cloud. but its still giving the same error

AVX2 support required. 

How can I fix this issue. I dont want to upgrade my processor just for a premiere update. tks

[Ann Bens]

If your cpu does not support the feature you are unable to use 2024.

[TROLLBENDER]

thanks this was resolved 3 weeks ago and pinned to the top of this thread. 

[TROLLBENDER]

What processor do you have?

[chaminda_jay@live.com]

My processor is Eight-Core Xeon E5-2690. Do you think the pinned solution noted below will work for me?

AVX was set to AUTO in bios. I set it to manual and then selected enabled. It now allows installation. Thank you.  RESOLVED. SOLVED.

[lauriej24226234]

Hi. I am using a Xeon cpu that clearly states it has AVX2 instruction set yet I get the same no supported CPU. On my HPZ840 it installed and runs fine. On my HPZ440 with the same AVX2 instruction set it fails. Why? I see nothing in either bios that differs or gives me an option to enable or disable AVX2 support

[lauriej24226234]

I have 2690 Xeon in my Z820 I see no option for AVX

[TROLLBENDER]

You have have to update your bios.



Marco Wagner

Owner, Photographer

407-717-8948

www.epicvisualmedia.com<>