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Inspiring
October 12, 2023
Answered

Pr 24.0 Says NOT COMPATIBLE on 13700F PC

  • October 12, 2023
  • 16 replies
  • 8673 views

Premiere Pro 24 says it is not compatible and will not install on my PC

Says "Processor with Advanced Vector Extensions 2 (AVX2) support required"

 

This is a 13700F, RTX 3080, 3 NVME's, DDR5 PC.... What is going on???

Correct answer TROLLBENDER

AVX was set to AUTO in bios. I set it to manual and then selected enabled. It now allows installation. Thank you.  RESOLVED. SOLVED.

16 replies

Inspiring
November 4, 2023
You have have to update your bios.



Marco Wagner

Owner, Photographer

407-717-8948

www.epicvisualmedia.com<>
Known Participant
November 4, 2023

I have 2690 Xeon in my Z820 I see no option for AVX

Had it all figured out in CS6 All downhill from there.
Known Participant
November 4, 2023

Hi. I am using a Xeon cpu that clearly states it has AVX2 instruction set yet I get the same no supported CPU. On my HPZ840 it installed and runs fine. On my HPZ440 with the same AVX2 instruction set it fails. Why? I see nothing in either bios that differs or gives me an option to enable or disable AVX2 support

Had it all figured out in CS6 All downhill from there.
Participant
November 4, 2023

My processor is Eight-Core Xeon E5-2690. Do you think the pinned solution noted below will work for me?

 

AVX was set to AUTO in bios. I set it to manual and then selected enabled. It now allows installation. Thank you.  RESOLVED. SOLVED.

Inspiring
November 3, 2023

What processor do you have?

Inspiring
November 3, 2023

thanks this was resolved 3 weeks ago and pinned to the top of this thread. 

Ann Bens
Community Expert
Community Expert
November 3, 2023

If your cpu does not support the feature you are unable to use 2024.

Participant
November 3, 2023

I am still getting the same error. I uninstalled premier + crative cloud. but its still giving the same error

 

AVX2 support required. 

 

How can I fix this issue. I dont want to upgrade my processor just for a premiere update. tks

 

 

 

 

Inspiring
October 13, 2023

Happy to. We pinned it as Correct Answers.

Kevin-Monahan
Community Manager
Community Manager
October 13, 2023

Hi, @TROLLBENDER,

Can you let us know about the solution? The community would love to add that to our base of knowledge.

 

Thank You,

Kevin

Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio