Skip to main content
B
Benji_01
Participant
February 8, 2019
Question

Pr keeps freezing on fresh PC 12.1.2.69

  • February 8, 2019
  • 1 reply
  • 686 views

Hi!

I changed my MacBook Pro for PC. I Build it just for Premiere but I can't use it...

PC Specs:

CPU: Intel i7-8700K (at this moment no OC)

Mother Board: ASRock Killer SLI Z370

GPU: Palit GTX 1060 StormX 6Gb

RAM: Ballistix Sport 3000Mhz (no XMP so i belive its 2444Mhz) 32Gb

Drives:

  • Samsung 970 Evo 250Gb M.2 for OS and Software
  • Samsung 970 Evo 250Gb M.2 for Movie clips, Projects Files, Audio Files etc.
  • Samsung 860 Evo 250Gb SATA III for Media Cache (Also I created 48Gb of Page File)
  • Barracuda 2TB 256Mb SATA III for Archive

OS: Windows 10 1809

Problem:

For couple minutes Pr works as it should work but then random freezes happens. Symptom is:

  • no preview on thumbnails in bins (it becomes blac as soon as I hover mouse)
  • not working spacebar nor play button to play timeline
  • no preview in source monitor
  • no audio/no video
  • sometimes Pr freezes when I'm trying to export movie. Pop-up window that should show progress of render also becomes white and as soon as I hit windows pops-up window with option to kill process or wait.

Then I'm becoming mad and start bashing mouse button or keyboard. Screen becomes white and I have to force quit in order to run it back. In two hours it happened more than 8 times...

Things I did/checked already:

  • Software:
    • I created page file worth of 48Gb (1.5 x RAM) on Media Cache drive
    • I changed in Project Menager form rendering on CUDA cores to software acceleration
    • Updated and Downgraded Pr (it started with Premiere Pro CC 2019, then I decided to go back because this build works non Mac like charm)
    • Installed all drivers from Manufacturer's websites (GPU, Mother Board)
    • removed all apps form ASRock (somebody told me that Gigabyte and ASRock are making worthless software that sometimes causes issues)
  • Hardware:
    • I swapped GPU slot on mother board
    • I did OC CPU and RAM, somebody told me to go back to stock values (was 4.8Ghz on CPU and 3000Mhz on RAM, is 3.6Ghz on CPU and 2444Mhz on RAM)

Non of these helped me. I have big project to do and instead doing this on new machine I still have to use my old Macbook. This is ridiculus and I can't find any solution...

Please help me!

    This topic has been closed for replies.

    1 reply

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    February 8, 2019

    Sorry, I can't find the note I made to myself, despite search for 15 mins...

    I do remember excoriating myself for playing to with the page file. I would set those back to default value and let Windows do what it needs to. You'd be eliminating one item from your list.

    B
    Benji_01Author
    Participant
    February 8, 2019

    Shall I leave it on auto? As far as I remember on fresh windows my first app was premiere pro cc 2019 and it had problem too

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    February 8, 2019

    I don't know anything else on it, only what I might do in your situation.

    Since the computer seems new you can re-do the Windows installation. I would try to find a Windows 1803 instead of the 1809 since I thought their was some issues with the later version. Though by now they might be fixed.

    I'd install PP 2019 and work with that since it's happening with rolled back versions also. Install Win, get the latest NVidia driver, do clean install (custom) and clear all check boxes but the driver.

    Make sure you only install Nvidia drivers you need - gHacks Tech News

    I run this each time I update the Nvidia driver: Disable Nvidia Telemetry

    My personal preference is to install as little Asus/Samsung/Etc items as I can. I just use the Windows drivers unless there is some piece of hardware that Device manager can't find a driver for.

    You can try to clean up windows with some tools like:

    O&O ShutUp10

    Black Viper's Windows 10 Service Configurations | Black Viper | www.blackviper.com

    And this works with BlackViper: madbomb122 · GitHub

    Did you try your PP tests with new projects, create a new one, import in several clips and see what happens and go from there.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices