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bgcdtt83022301
New Participant
October 21, 2020
Answered

Premier not opening any save files

  • October 21, 2020
  • 6 replies
  • 11832 views

I have worked on a large project and put roughly 20 hours in and today when saving the project and re-opening, Premier has a loading project screen and then closes. I have attempted to open Auto Saves and previous saves and received the same thing. I updated my Premier app on my computer and worked, but after closing and reopening, I realized the same issue happened. I am now stuck and cannot open any of my saves. I have included a video that shows the issue I am having.

 

Any suggestions?

 

Thanks in advance.

Correct answer PVP_Action

I was able to talk to Adobe Support, and the person that helped me was awesome.  After doing the following, I was able to open my saved projects.  I have to reconfigure my layout and settings, but I can live with that. I hope this helps you as well.

https://helpx.adobe.com/in/premiere-pro/using/preferences.html#:~:text=To%20restore%20default%20preference%20settings%20and%20plug%2Din%20cache%20at,when%20the%20splash%20screen%20appears.

6 replies

P
PVP_Action
Inspiring
May 6, 2021

The problem is back.  Anyone else getting this?

R
Róisín34829632a3pq
New Participant
September 27, 2024

Hi, did you ever resolve this?

 

I'm unable to open auto-saved files and I need to, in order to, not redo hours of work...

P
PVP_Action
Inspiring
November 18, 2020

Update:  I'm still getting the error on projects that are saved using a dual monitor setup.  I created an untitled.prproj file saved to my desktop and once I open it I can open any project.

P
PVP_Action
Inspiring
March 10, 2021

I've added a short video to show the problem.  Am I the only one?

 

I just saw that version 15 is available,  I will upgrade and give that a try. 

P
PVP_Action
Inspiring
March 13, 2021

For anyone that cares.... wink, wink

After doing the upgrade this issue has been resolved. 

    P
    PVP_ActionCorrect answer
    Inspiring
    October 21, 2020

    I was able to talk to Adobe Support, and the person that helped me was awesome.  After doing the following, I was able to open my saved projects.  I have to reconfigure my layout and settings, but I can live with that. I hope this helps you as well.

    https://helpx.adobe.com/in/premiere-pro/using/preferences.html#:~:text=To%20restore%20default%20preference%20settings%20and%20plug%2Din%20cache%20at,when%20the%20splash%20screen%20appears.

      B
      bgcdtt83022301Author
      New Participant
      October 21, 2020

      Thanks! I will have to try reconfiguring my layout and follow the link. Were you able to open your save up afterwords? 

      P
      PVP_Action
      Inspiring
      October 21, 2020

      Yes, I am... after the reset, I am able to open all saved projects. 

        P
        PVP_Action
        Inspiring
        October 21, 2020

        This is a major problem. It's hard to believe that Adobe didn't catch this, and are they not seeing this post?

          R Neil Haugen
          R Neil Haugen
          Brainiac
          October 21, 2020

          This forum is primarily user-to-user peer support, it is NOT monitored by the engineers.

           

          To get to the engineers, use their UserVoice system ... that goes directly to their systems, and is read & logged in by at least one engineer. Plus, all posts there are collated and sent to the upper managers who determine budgets. Those folk live by metrics ... so give them some metrics.

           

          Give ALL the data ... you computer, specs, OS, media, and workflow steps.

           

          And fwiw ... on Win10, not getting any issue at all. Most Mac users I know aren't either. So it's some small subset, oft a harder thing then to puzzle out.

           

          Neil

            P
            PVP_Action
            Inspiring
            October 21, 2020

            I'm chatting with them on the issue now.  Something this bad should be monitored by them.  just my 2 cents.

              J
              James Cochrane
              Inspiring
              October 21, 2020

              I would save a lot more to prevent this. Not sure about a fix maybe try moving the file around. 

              Sincerely,James Cochrane
              B
              bgcdtt83022301Author
              New Participant
              October 21, 2020

              The issue is I can not reload any save prior to a ~3-hour mark. So all those saves and autosaves won't open.

               

                P
                PVP_Action
                Inspiring
                October 21, 2020

                I'm getting the same thing, and I'm on a Mac Pro.  The workaround that I used was starting a new project and then import the saved project. It still sucks because who wants to keep creating a new project to open the current project?

                  B
                  bgcdtt83022301Author
                  New Participant
                  October 21, 2020

                  I have tried that workaround and loading the new project shuts down Premier. This is very frustrating and have tried everything. 

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