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A
Arpad5CE8
Participating Frequently
October 25, 2021
Question

Premier pro and Premier rush not opening

  • October 25, 2021
  • 1 reply
  • 181 views

Both Pro and Rush are not opening when launch. Both updated...Cleaned the cache. 130GB free. macos 16gb intel core i9. I've tried everything...

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
October 26, 2021

Hi Arpad5CE8!

Sorry about that. Which exact OS do you have? Are you getting any error codes or messages?

Let us know, we're here to help.

 

Thanks,

Kartika

 

A
Arpad5CE8Author
Participating Frequently
October 26, 2021

Hello!

It's a macOS Catalina. version 10.15.7.

I will try to update to macOS Big Sur for sure just to see if I can fix this.

 

I'm launching the app> then it freezes with the hourglass spinning. ah... and the comp. cooler starts working intensively.

The only message is after I force quit. 

and another detail is that in the second this popup message is displayed,  the front page of the app (what you see in the background of the print screen) appears. But only then.

 

tnx

A

 

 

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