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Premier pro and Premier rush not opening

New Here ,
Oct 25, 2021 Oct 25, 2021

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Both Pro and Rush are not opening when launch. Both updated...Cleaned the cache. 130GB free. macos 16gb intel core i9. I've tried everything...

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Error or problem, Performance

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Hi Arpad5CE8!

Sorry about that. Which exact OS do you have? Are you getting any error codes or messages?

Let us know, we're here to help.

 

Thanks,

Kartika

 

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Hello!

It's a macOS Catalina. version 10.15.7.

I will try to update to macOS Big Sur for sure just to see if I can fix this.

 

I'm launching the app> then it freezes with the hourglass spinning. ah... and the comp. cooler starts working intensively.

The only message is after I force quit. 

Screenshot 2021-10-26 at 16.52.07.png

and another detail is that in the second this popup message is displayed,  the front page of the app (what you see in the background of the print screen) appears. But only then.

 

tnx

A

 

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